【listing violations and account deactivation】Counterfeit without a Test Buy May 8, 2024 ... - Listing removed High – Repeat violation Submit new information
Anyone help?
...
>If we do not receive a response, the listing will remain deactivated. The violation record will remain on your Account Health page for up to 180 days after the listing was deactivated or until the violation is addressed. Deleting your listing on this ASIN does not sufficiently address the reason for the violation and will not result in its removal from your Account Health page. Leaving this and other listing violations unaddressed may result in account deactivation.
⇒
The account will be reactivated and
The violation record will remain on your Account Health page
only 180 days after the listing was deactivated?
Could you please teach how to provide a valid appeal,
and address any of the outstanding requests
or violations on that marketplace?
No reply of the IP holders is very very confused.
So we can't the resolve the IP claims on Amazon.
Any resolution immediately, please?
Looking forward to your help.
Sincerely,
>Hello,
>We received your submission but do not have enough information to reactivate your listing at this time. >To reactivate your listing, please provide any one of the below documents for proving authenticity of your listings:
>-- A letter of authorization or a licensing agreement from the rights owner demonstrating that you possess the right to use the content claimed. The documentation submitted must meet the following criteria:
>-- The document includes the name and address of rights owner.
>-- The document includes your name and address, matching the information in your selling account.
>-- The document explicitly authorizes you to use the rights owner's intellectual property with your own brand name.
>-- An invoice to indicate that your products are original and are purchased from the rights owners directly or from an authorized distributor and are not infringing the trademark claimed by the rights owner. The documentation submitted must meet the following criteria:
>-- Dated before the date of your notice.
>-- Includes your name and address, matching the information in your selling account.
>-- Includes the name and address of the manufacturer, distributor, or retailer.
>-- Order quantity is sufficient to fulfill the units sold since the invoice date.
>-- A retraction from the rights owner to be sent to Amazon directly. You can find the contact information of the rights owner in the listing deactivation communication you have received.
>You can find the contact information of the rights owner at the bottom of this message.
>Has your listing been deactivated in error?
>If you believe there has been an error, tell us why. Your explanation should include how your listing(s) have not violated the brand's intellectual property along with documents mentioned above to support authenticity.
>How do I send this information?
>If you are appealing an action we have taken on your listings for an intellectual property complaint, go to Received Intellectual Property Complaints in the Product Policy Compliance section on Account Health:
>https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_mpa
>Locate the deactivation record for the product listings you want to appeal and click on the Appeal button next to the record to submit your appeal to reactivate your listings. If you want to submit additional information, click on the "View appeal" button next to the deactivation record. Click the "Submit additional information" button to submit information necessary to reactivate your listings.
>What happens if I do not send the requested information?
>If we do not receive a response, the listing will remain deactivated. The violation record will remain on your Account Health page for up to 180 days after the listing was deactivated or until the violation is addressed. Deleting your listing on this ASIN does not sufficiently address the reason for the violation and will not result in its removal from your Account Health page. Leaving this and other listing violations unaddressed may result in account deactivation.
>ASIN: ...
>Title: ...
>Complaint ID: 15226991201
>View the Amazon Intellectual Property policy to ensure your listings are within the policy:
>https://sellercentral.amazon.com/gp/help/external/201361070
>We're here to help.
>Need information on invoices? Visit Seller University to learn more about our invoice process:
>https://sellercentral.amazon.com/selleruniversity
>If you have questions about this policy, contact us:
>https://sellercentral.amazon.com/cu/contact-us
>You can view your account performance:
>https://sellercentral.amazon.com/performance/dashboard?reftag=email_warn
>Alternatively, select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
>-- Download the iOS app:
>...
>-- Download the Android app:
>...
>Amazon.com
>Sincerely,
>Seller Performance Team
>Amazon.com
>...
>Dear ,
>Sincerely apology for your time regarding on our issue.
>I have updated the product information according to Amazon’s intellectual property policy.
>The product no longer violates any trademark logo misuse and can now be reviewed for relisting.
>NEVER sell and take down ... brand related products.
>We sincerely hope ... could submit revocation requests to Amazon Team directly, PLEASE!
>Sincerely,
>Mi winner
【listing violations and account deactivation】Counterfeit without a Test Buy May 8, 2024 ... - Listing removed High – Repeat violation Submit new information
Anyone help?
...
>If we do not receive a response, the listing will remain deactivated. The violation record will remain on your Account Health page for up to 180 days after the listing was deactivated or until the violation is addressed. Deleting your listing on this ASIN does not sufficiently address the reason for the violation and will not result in its removal from your Account Health page. Leaving this and other listing violations unaddressed may result in account deactivation.
⇒
The account will be reactivated and
The violation record will remain on your Account Health page
only 180 days after the listing was deactivated?
Could you please teach how to provide a valid appeal,
and address any of the outstanding requests
or violations on that marketplace?
No reply of the IP holders is very very confused.
So we can't the resolve the IP claims on Amazon.
Any resolution immediately, please?
Looking forward to your help.
Sincerely,
>Hello,
>We received your submission but do not have enough information to reactivate your listing at this time. >To reactivate your listing, please provide any one of the below documents for proving authenticity of your listings:
>-- A letter of authorization or a licensing agreement from the rights owner demonstrating that you possess the right to use the content claimed. The documentation submitted must meet the following criteria:
>-- The document includes the name and address of rights owner.
>-- The document includes your name and address, matching the information in your selling account.
>-- The document explicitly authorizes you to use the rights owner's intellectual property with your own brand name.
>-- An invoice to indicate that your products are original and are purchased from the rights owners directly or from an authorized distributor and are not infringing the trademark claimed by the rights owner. The documentation submitted must meet the following criteria:
>-- Dated before the date of your notice.
>-- Includes your name and address, matching the information in your selling account.
>-- Includes the name and address of the manufacturer, distributor, or retailer.
>-- Order quantity is sufficient to fulfill the units sold since the invoice date.
>-- A retraction from the rights owner to be sent to Amazon directly. You can find the contact information of the rights owner in the listing deactivation communication you have received.
>You can find the contact information of the rights owner at the bottom of this message.
>Has your listing been deactivated in error?
>If you believe there has been an error, tell us why. Your explanation should include how your listing(s) have not violated the brand's intellectual property along with documents mentioned above to support authenticity.
>How do I send this information?
>If you are appealing an action we have taken on your listings for an intellectual property complaint, go to Received Intellectual Property Complaints in the Product Policy Compliance section on Account Health:
>https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_mpa
>Locate the deactivation record for the product listings you want to appeal and click on the Appeal button next to the record to submit your appeal to reactivate your listings. If you want to submit additional information, click on the "View appeal" button next to the deactivation record. Click the "Submit additional information" button to submit information necessary to reactivate your listings.
>What happens if I do not send the requested information?
>If we do not receive a response, the listing will remain deactivated. The violation record will remain on your Account Health page for up to 180 days after the listing was deactivated or until the violation is addressed. Deleting your listing on this ASIN does not sufficiently address the reason for the violation and will not result in its removal from your Account Health page. Leaving this and other listing violations unaddressed may result in account deactivation.
>ASIN: ...
>Title: ...
>Complaint ID: 15226991201
>View the Amazon Intellectual Property policy to ensure your listings are within the policy:
>https://sellercentral.amazon.com/gp/help/external/201361070
>We're here to help.
>Need information on invoices? Visit Seller University to learn more about our invoice process:
>https://sellercentral.amazon.com/selleruniversity
>If you have questions about this policy, contact us:
>https://sellercentral.amazon.com/cu/contact-us
>You can view your account performance:
>https://sellercentral.amazon.com/performance/dashboard?reftag=email_warn
>Alternatively, select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
>-- Download the iOS app:
>...
>-- Download the Android app:
>...
>Amazon.com
>Sincerely,
>Seller Performance Team
>Amazon.com
>...
>Dear ,
>Sincerely apology for your time regarding on our issue.
>I have updated the product information according to Amazon’s intellectual property policy.
>The product no longer violates any trademark logo misuse and can now be reviewed for relisting.
>NEVER sell and take down ... brand related products.
>We sincerely hope ... could submit revocation requests to Amazon Team directly, PLEASE!
>Sincerely,
>Mi winner
0 replies
Seller_LImVvUWeyiCfQ
have updated the product information according to Amazon’s intellectual property policy.
>The product no longer violates any trademark logo misuse and can now be reviewed for relisting.
But you still need to provide one of the three things Amazon listed:
- A letter of authorization or a licensing agreement from the rights owner demonstrating that you possess the right to use the content claimed.
- An invoice to indicate that your products are original and are purchased from the rights owners directly or from an authorized distributor and are not infringing the trademark claimed by the rights owner.
- A retraction from the rights owner to be sent to Amazon directly.
Probably your best bet is to ask the rights owner to submit a retraction, after explaining that you have removed the infringing content.
Amazon didn't ask for an appeal, if you're referring to a Plan of Action. You must do one of the three things listed above and the instructions how to do that are in the notification.
The rights holder is under no obligation to respond to you.
Your title indicates this is a repeat violation. Amazon doesn't take kindly to your not having learned anything from a first violation and repeatedly committing the same violation over and over.
