Unfulfillable as "Defective" and '' Customer Damaged''
Hi everyone,
As a new FBA seller, I've encountered some challenges and I'm in need of some guidance. I would greatly appreciate any help you can provide.
I have three items sold, and then after one or two weeks, Amazon informed me that two of them were marked as ''Customer Damaged'' and one as " Defective''.
Here is the thing: Swear to god, the three items were freaking brand new when I shipped them to Amazon. 1. Who should take responsibility for the damaged or defective products? 2. And what should I do to fight back? 3. Can I find any Seller Union organization and get its help?
0 replies
Lucre_Amzn
Hello @Seller_mlnG6Fj3flg10
Thank you very much for reaching out in Amazon forums, this is Lucre, and I'll be glad to assist.
I understand you would like to know who should take responsibility for this unfulfillable inventory and if there's anything you can do to dispute this.
As per our help page, Amazon does not accept responsibility nor reimburse for returned items that are damaged by a customer, subject to recall, are defective or in violation of Amazon policies, or other similar reasons. We add these items to your unfulfillable inventory when they are returned.
As these conditions are outside of policy for reimbursement, there's not a path to dispute this.
I recommend you to follow the below recommendations to prevent defective product issues:
Preventing defective product issues
Regards,
Lucre_Amazon
