Account Level Reserves withholding 100% of funds
Good Afternoon,
@CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon @Bryce_Amazon @Sandy_Amazon @Yvett_Amzn @Jadore_Amazon @Cooper_Amazon @Michelle_Amazon
All of my funds are in account level reserve and there has been no email on why is that happening. My payment for July 16th was canceled by Amazon and my upcoming payment for July 30 is showing zero. I did contact seller support numerous times and sent an email to disbursement-appeals, but there has been no resolution. I opened case ID 15709264891,15706270411, 15691719721, 15681372961, but only transferred, and there is no response from amazon yet.
Despite new orders generating income, all funds continue to be held in account level reserve, resulting in a consistently zero net proceeds balance.
My account got checked by account health team and seller support team and there has been no issue with the account. Everything is normal with the account. My bank account is the same one I've used since 2018 while selling on Amazon and it's been verified.
PLease resolve my issue at the earliest. I would understand if I had a notice about my account being under review or had violations, but this is not the case and very frustrating bc my bills need to be paid. Any information will be gladly appreciated.
Account Level Reserves withholding 100% of funds
Good Afternoon,
@CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon @Bryce_Amazon @Sandy_Amazon @Yvett_Amzn @Jadore_Amazon @Cooper_Amazon @Michelle_Amazon
All of my funds are in account level reserve and there has been no email on why is that happening. My payment for July 16th was canceled by Amazon and my upcoming payment for July 30 is showing zero. I did contact seller support numerous times and sent an email to disbursement-appeals, but there has been no resolution. I opened case ID 15709264891,15706270411, 15691719721, 15681372961, but only transferred, and there is no response from amazon yet.
Despite new orders generating income, all funds continue to be held in account level reserve, resulting in a consistently zero net proceeds balance.
My account got checked by account health team and seller support team and there has been no issue with the account. Everything is normal with the account. My bank account is the same one I've used since 2018 while selling on Amazon and it's been verified.
PLease resolve my issue at the earliest. I would understand if I had a notice about my account being under review or had violations, but this is not the case and very frustrating bc my bills need to be paid. Any information will be gladly appreciated.
0 replies
CR_Amazon
Hello there @Seller_VqEZwB8w2rISV
My name is CR and wanted to hop in here to see if I could be of assistance in getting you further details here.
Thank you for the details and case #'s above. Please allow me some time to take a further look into your issue through the cases you created and review any correspondence provided to this point.
I'll return back here shortly.
Appreciate your patience while I look into this further.
CR_Amazon
CR_Amazon
@Seller_VqEZwB8w2rISV
Hello again. I had a quick second to take a look and see that this is currently being worked on with the appropriate partner team via case #15709264891. Please continue to follow along with this case for further updates.
Additionally, please do not create consecutive cases with Seller Support for the same issue. This can cause significant delays in receiving support and in some cases start the review over.
Please wait for an update in the above case #. I will have this on my radar as well, but should you see a response in the above case first, please feel free to @ tag me back here.
CR_Amazon
