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Seller_ybcBr2MKYO149

Help Needed with Labeling Mistake and Customer Return Issues

Hello fellow sellers,

I'm facing an issue where some customers received the wrong item due to a labeling mistake with a small batch of my inventory. Only a limited number of units were affected, and I’ve since sent the corrected inventory to Amazon’s fulfillment centers.

Amazon has flagged my listing due to negative customer feedback ("Wrong Item Received") but has not suspended the ASIN yet. They are reviewing my inventory, and I need to resolve this issue.

What I’ve Done:

Verified that the majority of the units are correctly labeled.

What I Need Help With:

Anyone else experienced this? How did you handle relabeling at Amazon’s fulfillment centers?

Should I request Amazon to remove the mislabeled units and relabel them, or is there a better solution?

Any tips on preventing this from avoiding suspension?

Thanks

15 views
1 reply
Manage Inventory
Tags:Inventory, Returns
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user profile
Seller_ybcBr2MKYO149

Help Needed with Labeling Mistake and Customer Return Issues

Hello fellow sellers,

I'm facing an issue where some customers received the wrong item due to a labeling mistake with a small batch of my inventory. Only a limited number of units were affected, and I’ve since sent the corrected inventory to Amazon’s fulfillment centers.

Amazon has flagged my listing due to negative customer feedback ("Wrong Item Received") but has not suspended the ASIN yet. They are reviewing my inventory, and I need to resolve this issue.

What I’ve Done:

Verified that the majority of the units are correctly labeled.

What I Need Help With:

Anyone else experienced this? How did you handle relabeling at Amazon’s fulfillment centers?

Should I request Amazon to remove the mislabeled units and relabel them, or is there a better solution?

Any tips on preventing this from avoiding suspension?

Thanks

Manage Inventory
Tags:Inventory, Returns
00
15 views
1 reply
Reply
0 replies
user profile
JiAlex_Amazon
In reply to: Seller_ybcBr2MKYO149’s post

Hello @Seller_ybcBr2MKYO149

Following on your post. Our best advice will be for you to contact Seller support, to see if they can proceed with a bin check of the product and request removal order of the products that were incorrectly labelled.

Any assistance, don’t hesitate to reach out to our support channel.

Regards,

JiAlex

00
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user profile
Seller_ybcBr2MKYO149

Help Needed with Labeling Mistake and Customer Return Issues

Hello fellow sellers,

I'm facing an issue where some customers received the wrong item due to a labeling mistake with a small batch of my inventory. Only a limited number of units were affected, and I’ve since sent the corrected inventory to Amazon’s fulfillment centers.

Amazon has flagged my listing due to negative customer feedback ("Wrong Item Received") but has not suspended the ASIN yet. They are reviewing my inventory, and I need to resolve this issue.

What I’ve Done:

Verified that the majority of the units are correctly labeled.

What I Need Help With:

Anyone else experienced this? How did you handle relabeling at Amazon’s fulfillment centers?

Should I request Amazon to remove the mislabeled units and relabel them, or is there a better solution?

Any tips on preventing this from avoiding suspension?

Thanks

15 views
1 reply
Manage Inventory
Tags:Inventory, Returns
00
Reply
user profile
Seller_ybcBr2MKYO149

Help Needed with Labeling Mistake and Customer Return Issues

Hello fellow sellers,

I'm facing an issue where some customers received the wrong item due to a labeling mistake with a small batch of my inventory. Only a limited number of units were affected, and I’ve since sent the corrected inventory to Amazon’s fulfillment centers.

Amazon has flagged my listing due to negative customer feedback ("Wrong Item Received") but has not suspended the ASIN yet. They are reviewing my inventory, and I need to resolve this issue.

What I’ve Done:

Verified that the majority of the units are correctly labeled.

What I Need Help With:

Anyone else experienced this? How did you handle relabeling at Amazon’s fulfillment centers?

Should I request Amazon to remove the mislabeled units and relabel them, or is there a better solution?

Any tips on preventing this from avoiding suspension?

Thanks

Manage Inventory
Tags:Inventory, Returns
00
15 views
1 reply
Reply
user profile

Help Needed with Labeling Mistake and Customer Return Issues

by Seller_ybcBr2MKYO149

Hello fellow sellers,

I'm facing an issue where some customers received the wrong item due to a labeling mistake with a small batch of my inventory. Only a limited number of units were affected, and I’ve since sent the corrected inventory to Amazon’s fulfillment centers.

Amazon has flagged my listing due to negative customer feedback ("Wrong Item Received") but has not suspended the ASIN yet. They are reviewing my inventory, and I need to resolve this issue.

What I’ve Done:

Verified that the majority of the units are correctly labeled.

What I Need Help With:

Anyone else experienced this? How did you handle relabeling at Amazon’s fulfillment centers?

Should I request Amazon to remove the mislabeled units and relabel them, or is there a better solution?

Any tips on preventing this from avoiding suspension?

Thanks

Manage Inventory
Tags:Inventory, Returns
00
15 views
1 reply
Reply
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JiAlex_Amazon
In reply to: Seller_ybcBr2MKYO149’s post

Hello @Seller_ybcBr2MKYO149

Following on your post. Our best advice will be for you to contact Seller support, to see if they can proceed with a bin check of the product and request removal order of the products that were incorrectly labelled.

Any assistance, don’t hesitate to reach out to our support channel.

Regards,

JiAlex

00
Follow this discussion to be notified of new activity
user profile
JiAlex_Amazon
In reply to: Seller_ybcBr2MKYO149’s post

Hello @Seller_ybcBr2MKYO149

Following on your post. Our best advice will be for you to contact Seller support, to see if they can proceed with a bin check of the product and request removal order of the products that were incorrectly labelled.

Any assistance, don’t hesitate to reach out to our support channel.

Regards,

JiAlex

00
user profile
JiAlex_Amazon
In reply to: Seller_ybcBr2MKYO149’s post

Hello @Seller_ybcBr2MKYO149

Following on your post. Our best advice will be for you to contact Seller support, to see if they can proceed with a bin check of the product and request removal order of the products that were incorrectly labelled.

Any assistance, don’t hesitate to reach out to our support channel.

Regards,

JiAlex

00
Reply
Follow this discussion to be notified of new activity