Funds on Hold
Hi all, wondering if anyone could offer some assistance with the issue I am having and advice as to how to proceed?
Amazon are holding my funds in accordance with Section 3 of the agreement. I have supplied the document that they requested (proof of ownership) and an automated message stated it had been received, would be reviewed and they would get back to me within 24 hours. However as of yet, no one has got back to me and I didnt receive any confirmation in an email that the document had been received so there is no trail. I have spoken to Seller Support numerous times and today have been told that the case needs to be transferred to an external team, the credit merchant team, who do not have a phone line or email address that they can be contacted on.
Has this happened to anyone else and how did you get it resolved? They are still allowing us to sell and access all account features as normal but are holding our money so I am favouring making all my listings inactive until this is sorted. We have had the account for around 5 years and have never had an issue previously with payments and other than this, the account is showing as being in ‘good health’
Many thanks in advance for any advice you can offer.
Funds on Hold
Hi all, wondering if anyone could offer some assistance with the issue I am having and advice as to how to proceed?
Amazon are holding my funds in accordance with Section 3 of the agreement. I have supplied the document that they requested (proof of ownership) and an automated message stated it had been received, would be reviewed and they would get back to me within 24 hours. However as of yet, no one has got back to me and I didnt receive any confirmation in an email that the document had been received so there is no trail. I have spoken to Seller Support numerous times and today have been told that the case needs to be transferred to an external team, the credit merchant team, who do not have a phone line or email address that they can be contacted on.
Has this happened to anyone else and how did you get it resolved? They are still allowing us to sell and access all account features as normal but are holding our money so I am favouring making all my listings inactive until this is sorted. We have had the account for around 5 years and have never had an issue previously with payments and other than this, the account is showing as being in ‘good health’
Many thanks in advance for any advice you can offer.
0 replies
Seller_esvgLzKXw2YAl
You need to post the notifications you have received and state exactly what it is that you have done. Where you sent whatever documentation it was etc.
Seller_sHMGmZuW3dH3a
This is the notification from my Performance Notifications:
Hello, We sent you a request for documentation earlier today. Until all the required information is verified, your funds are on hold in accordance with section 3 of the Amazon Services Europe Business Solutions Agreement. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Why did this happen? Your account does not meet the requirements of the Amazon Services Europe Business Solutions Agreement: https://sellercentral.amazon.co.uk/gp/help/external/201190440?language=en_GB&ref=efph_201190440_cont_EENGDB2JGLEK3PZ
How do I address this issue? Within 14 days, provide the documentation that was requested via the email that we sent earlier today. How do I send the required information? Upload the required documentation to our secure document upload website. Follow the instructions to view what information is required and how to provide it: sdu.amazon.co.uk
What happens if I do not send the information? If we do not receive the information within 14 days, in addition to holding your funds, we will deactivate your Amazon seller account. Has this message been sent in error?
If you believe there has been an error, you can submit an explanation through your Account Health page by navigating to the Payment Policy section and following the instructions provided: https://sellercentral.amazon.com/performance/dashboard?reftag=%20ah_em_scn
To view your account’s performance, select “Account Health” on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. – iOS app: https://itunes.apple.com/gb/app/amazon-seller/id794141485 – Android app: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB
Amazon Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services.
Seller_sHMGmZuW3dH3a
Sorry JillyB1 - yes we are VAT registered so I uploaded the VAT letter (which they already have).
Yes, we are registered as a partnership with HMRC.
