Delay in Identity Verification – Account Temporarily Deactivated
Hi,
I received an email from Amazon on April 1st asking for identity verification. I submitted all the required documents on the same day. They mentioned that the documents would be verified within 2 business days, but today is April 6th, and it's still under verification.
It's been almost 5 days now, and my account is still temporarily deactivated. Because of this, I’m losing sales, and it’s affecting my business. I’m still waiting for a resolution.
Can you please let me know how much longer this verification process will take? We are already facing a loss in sales due to this delay.
Thanks
Delay in Identity Verification – Account Temporarily Deactivated
Hi,
I received an email from Amazon on April 1st asking for identity verification. I submitted all the required documents on the same day. They mentioned that the documents would be verified within 2 business days, but today is April 6th, and it's still under verification.
It's been almost 5 days now, and my account is still temporarily deactivated. Because of this, I’m losing sales, and it’s affecting my business. I’m still waiting for a resolution.
Can you please let me know how much longer this verification process will take? We are already facing a loss in sales due to this delay.
Thanks
0 replies
Seller_3WesX7BTttVGN
We are also facing the same problem our product ranking is going down this is not good! we are also still waiting
Seller_o74RCNMXvMBvx
Same thing happened to us on exact same date and no resolution still.
Levi_Dylan_Amazon
Hello @Seller_CduvLQyRshLID,
Thank you for posting concerns with account deactivation here on the forums.
I received an email from Amazon on April 1st asking for identity verification. I submitted all the required documents on the same day. They mentioned that the documents would be verified within 2 business days, but today is April 6th, and it's still under verification.
It's been almost 5 days now, and my account is still temporarily deactivated. Because of this, I’m losing sales, and it’s affecting my business. I’m still waiting for a resolution.
Can you please let me know how much longer this verification process will take? We are already facing a loss in sales due to this delay.
I see that despite submitting the requested information to complete your verification, the submission has yet to be reviewed and your account has been deactivated. I understand that the lack of resolution has impacted your business and left you awaiting a response. I am here to take a look and offer assistance with this.
Our team is aware that there have been delays in the identity verification review. To support you the best, I have gone ahead and passed your information over to the appropriate team for a review to be conducted. I will monitor this closely and inform you once I see any updates from that team.
If you have any other questions or updates to provide, please continue to utilize this thread. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_ev0TSBQVF0HgO
Hi, I am also facing this same issues, and I have calls Amazon support 3 times, and every time they say just wait 2-3 days, we are working on this.
Levi_Dylan_Amazon
Hello @Seller_CduvLQyRshLID,
I hope your day is going well.
I am reaching out as promised, to let you know that I have heard back from the review team. They confirmed that your account was successfully reinstated and any restrictions have been lifted. Can you check and let me know if this is what you are seeing also?
If everything has been taken care of, I am very glad! Thanks for allowing me to assist with this situation and don't hesitate to reach out with concerns in the future. We are here for you.
LeviDylan
