I can't delete my account
I have never sold anything. The only reason I opened account was for research purposes and I got fee refunded. I have forgotten about it all and now opening my old email box to see lots of messages from Amazon about updating my charge method (which I did to see if it helps but NOPE) Now 30 GBP is stuck on my account or "held hostage" as Account Level Reserve. I can't close the account, I can't get my fee back, I can't release the reserve. suggestions?
I can't delete my account
I have never sold anything. The only reason I opened account was for research purposes and I got fee refunded. I have forgotten about it all and now opening my old email box to see lots of messages from Amazon about updating my charge method (which I did to see if it helps but NOPE) Now 30 GBP is stuck on my account or "held hostage" as Account Level Reserve. I can't close the account, I can't get my fee back, I can't release the reserve. suggestions?
0 replies
Jona_Amazon
Hi @Seller_Jf8oZsGeKRNjt,
I'm Jona from Amazon.
To close an account, the account needs to active and the bank account information needs to be up-to-date.
Here you can find all steps you need to follow, before closing the account.
Are you still using the Professional Selling Plan? If so, I would first recommend to downgrade the account to an Individual Selling Plan.
Best,
Jona
