Request for Immediate Clarification on £7,417 Reserve and £5,833 “Other” Charge
I hope you can assist, as I’ve seen you help other sellers with similar unexplained charges.
I have been trying to resolve Case ID: 11167906722 relating to withheld funds and unexplained charges, but so far, I’ve received only vague responses from support. As of my last statement:
An Account Level Reserve of £7,417.07 was placed on 28/05/2025
An additional £5,833.25 was deducted as “Other”, without any breakdown or justification
My net transfer was only £23.51, despite over £7,200 in sales
I’ve reviewed community responses where you outlined “Order Adjustments” and “FBA-related deductions” in the range of £200–£400 per cycle, but in my case, the £5,833 charge seems excessively high and disproportionate, and no further itemisation has been provided even after repeated follow-ups.
I am also dealing with time-sensitive financial obligations, including staff wages and supplier invoices, and this unexplained hold is causing serious business and emotional stress.
Could you please:
Confirm what these charges relate to with a proper itemised explanation?
Advise whether any of these deductions are reversible or under internal review?
Escalate this matter urgently to the relevant financial or compliance team?
This appears to be affecting multiple sellers and risks breaching Amazon’s transparency obligations under the UK Payment Services Regulations 2017 and Consumer Rights Act.
Thank you for your help, and I truly hope you can step in and assist with this as you have with other sellers.
Best regards,
0 replies
Seller_ZVAz3d5lZuGid
None of us can help you with this - this is just a forum of other sellers. You need to open a case with Seller Support (help, top right) - but to be honest, it is unlikely that you will get any specific help from them, sadly, probably just cut and paste, format replies. You could try tagging some forum moderators into your post, and see if any of them can help/advise a way forward and explanation.
Seller_Dhq7d6MM6gI5q
This sounds scary. We had similar last year, it turned out they had rejected our account verification - just mentioning as worth a look. We had to persist for 4 months back and forth with amazon via caselogs and threatened to take them to court. After 4 months i finally had a phone call from someone who passed our verification and then our payment (must have been about £9k at the time) was split over 4 payments - can you believe it! Didn't even release all our owed money straight away.
I know some people contact managingdirector@amazon.co.uk - if it gets really bad.
Really hope you can sort it, its scary when the control is not in our hands.
Seller_7BwEZoI197sZj
With regards the FBA charges, check your inventory dashboard, esoecially the Storage utilisation ratio. If you are in the red zone, and you have stock in FBA older than 22 weeks, you get stung for a surcharge, on a sliding scale,
Happened to us. Eye watering charges, monthly until back in the green zone.
Seller_QFivb25YBNqBc
I understand what you're going through; I've been there myself. It appears that their policy is to keep seller's funds until they can confirm that the order has been delivered and the buyer is satisfied.
Their policy of 7 delivery days, plus 7 days before making funds available. However, the funds are put into reserve first before becoming available. which takes it to 30 days before one could request reimbursement.
This is likely what you are seeing with your account. There are a few sellers here who are good at explaining this policy. Hope they will pick it up and put your mind a bit at rest.
Seller_jHUGG7ulyU2q0
ARE YOU USING EVRI IF YES CONTACT WITH YOUR EVRI MANAGER ORDER ADJUSTMENT ITS EVRI SENDING THE CHARGES TO AMAZON PLEASE CHECK
Seller_4U6jhIdWGDn2i
Go to your statement page then select transaction view where you can select other in the drop down box to see everything marked as other
Seller_kjXDHcJtTU3MN
Go here...
https://sellercentral.amazon.co.uk/payments/past-settlements?ref_=xx_settle_ttab_dash
download the flatfile for the disbursement period concerned ...open it up in excel, that shows you in detail what has been applied for a 2 week disbursement period
Seller_fj3M54GkuGQyT
We seem to be stuck in a loop too. Amazon are withholding over £8k of our funds now and we've literally had to shut down our business until this is resolved as we have no funds left to pay for stock.
I know Amazon don't care about us sellers as for every one that leaves the platform, 100's more sign up, but after this we are done. We will get what's left of our business away from Amazon as quickly as we can!
Seller_gukOLL5KIZsKR
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