Seller Support needs a serious revamp
My question to the moderators of this forum is:
When will Seller Support improve to a level which actually resolves an issue as fast and as quickly as a Buyer reaching out to the customer service for buyers, one call, one email, BOSH!
Why, when reaching out for help and support, do I receive an email which is for an order from 10th September 2024, which has nothing to do with the order I reached out for?
HELP PLEASE, HELP
Seller Support needs a serious revamp
My question to the moderators of this forum is:
When will Seller Support improve to a level which actually resolves an issue as fast and as quickly as a Buyer reaching out to the customer service for buyers, one call, one email, BOSH!
Why, when reaching out for help and support, do I receive an email which is for an order from 10th September 2024, which has nothing to do with the order I reached out for?
HELP PLEASE, HELP
0 replies
Seller_ZJhFeE3tNKzfh
You are simply better off asking here. Buyers issues are generally easy to resolve. Just supply a refund and job done. Buyer is happy.
It is not in amazons interest to improve seller support - it would cost more money. It is generally an awful service - has been an awful service for years - but until amazon have an issue recruiting new sellers - it won't improve.
Seller_GPLxAbyNPI33I
This can be easily answered.
1) How easy is it for us to list items?
2) How quick do buyers get the items they order?
3) How easy is it for buyers to get their money back?
4) How easy is it for sellers to get issues resolved?
And there my friends is the problem, all these other elements of Amazon are very slick, so why is Seller Support so shambolic?
Because it's meant to be!
