Seller Forums
Sign in
Sign in
imgSign in
ForumsHomeDiscussions
ForumsHomeDiscussions
imgSign in
user profile
Seller_xFJD7NYR07dL0

AMAZON REFUNDING BUYERS WITHOUT BUYERS RETURNING ITEM BACK

I have sold two Optima batteries in which both buyers wanted a refund and Amazon issued the buyers a full refund from my money. The first buyer wanted a refund because he received the item one day late, amazon gave that buyer a full refund and I never got the item back. The second buyer stated that the item was missing parts and Amazon went and reimbursed the buyer without my auth, and without returning the item back. This is insane, I'm losing money and Amazon is not considering that.

98 views
2 replies
Manage Buyer Experience
Tags:Refunds, Return shipment, SAFE-T
00
Reply
user profile
Seller_xFJD7NYR07dL0

AMAZON REFUNDING BUYERS WITHOUT BUYERS RETURNING ITEM BACK

I have sold two Optima batteries in which both buyers wanted a refund and Amazon issued the buyers a full refund from my money. The first buyer wanted a refund because he received the item one day late, amazon gave that buyer a full refund and I never got the item back. The second buyer stated that the item was missing parts and Amazon went and reimbursed the buyer without my auth, and without returning the item back. This is insane, I'm losing money and Amazon is not considering that.

Manage Buyer Experience
Tags:Refunds, Return shipment, SAFE-T
00
98 views
2 replies
Reply
0 replies
user profile
Seller_DdmPiA1p1S2Wu
In reply to: Seller_xFJD7NYR07dL0’s post

Are you signed up for CSBA? If so, that is why Amazon is just refunding these buyers. If you are not, then file a SAFE-T claim to try and get the funds back.

00
user profile
Quincy_Amazon
In reply to: Seller_xFJD7NYR07dL0’s post

Hello @Seller_xFJD7NYR07dL0

Thank you for posting your inquiry to the Forums.

For clarification, was the refund issued at first scan? For context, Amazon issues a Refund at First Scan for items returned through Amazon’s Prepaid Returns Label program. With Refund at First Scan, a buyer receives a refund when the returned item is dropped off at a designated carrier location using a prepaid return label that was issued by us.

If you receive a damaged or materially different return due to customer fault, you can file a SAFE-T claim on Seller Central within 60 days of a refund charge to your account.

Please feel free to provide the claim ID number to this thread if you need additional assistance and I can review the correspondence already provided.

Regards,

Quincy_Amazon

00
Follow this discussion to be notified of new activity
user profile
Seller_xFJD7NYR07dL0

AMAZON REFUNDING BUYERS WITHOUT BUYERS RETURNING ITEM BACK

I have sold two Optima batteries in which both buyers wanted a refund and Amazon issued the buyers a full refund from my money. The first buyer wanted a refund because he received the item one day late, amazon gave that buyer a full refund and I never got the item back. The second buyer stated that the item was missing parts and Amazon went and reimbursed the buyer without my auth, and without returning the item back. This is insane, I'm losing money and Amazon is not considering that.

98 views
2 replies
Manage Buyer Experience
Tags:Refunds, Return shipment, SAFE-T
00
Reply
user profile
Seller_xFJD7NYR07dL0

AMAZON REFUNDING BUYERS WITHOUT BUYERS RETURNING ITEM BACK

I have sold two Optima batteries in which both buyers wanted a refund and Amazon issued the buyers a full refund from my money. The first buyer wanted a refund because he received the item one day late, amazon gave that buyer a full refund and I never got the item back. The second buyer stated that the item was missing parts and Amazon went and reimbursed the buyer without my auth, and without returning the item back. This is insane, I'm losing money and Amazon is not considering that.

Manage Buyer Experience
Tags:Refunds, Return shipment, SAFE-T
00
98 views
2 replies
Reply
user profile

AMAZON REFUNDING BUYERS WITHOUT BUYERS RETURNING ITEM BACK

by Seller_xFJD7NYR07dL0

I have sold two Optima batteries in which both buyers wanted a refund and Amazon issued the buyers a full refund from my money. The first buyer wanted a refund because he received the item one day late, amazon gave that buyer a full refund and I never got the item back. The second buyer stated that the item was missing parts and Amazon went and reimbursed the buyer without my auth, and without returning the item back. This is insane, I'm losing money and Amazon is not considering that.

Manage Buyer Experience
Tags:Refunds, Return shipment, SAFE-T
00
98 views
2 replies
Reply
0 replies
0 replies
Quick filters
Sort by
user profile
Seller_DdmPiA1p1S2Wu
In reply to: Seller_xFJD7NYR07dL0’s post

Are you signed up for CSBA? If so, that is why Amazon is just refunding these buyers. If you are not, then file a SAFE-T claim to try and get the funds back.

00
user profile
Quincy_Amazon
In reply to: Seller_xFJD7NYR07dL0’s post

Hello @Seller_xFJD7NYR07dL0

Thank you for posting your inquiry to the Forums.

For clarification, was the refund issued at first scan? For context, Amazon issues a Refund at First Scan for items returned through Amazon’s Prepaid Returns Label program. With Refund at First Scan, a buyer receives a refund when the returned item is dropped off at a designated carrier location using a prepaid return label that was issued by us.

If you receive a damaged or materially different return due to customer fault, you can file a SAFE-T claim on Seller Central within 60 days of a refund charge to your account.

Please feel free to provide the claim ID number to this thread if you need additional assistance and I can review the correspondence already provided.

Regards,

Quincy_Amazon

00
Follow this discussion to be notified of new activity
user profile
Seller_DdmPiA1p1S2Wu
In reply to: Seller_xFJD7NYR07dL0’s post

Are you signed up for CSBA? If so, that is why Amazon is just refunding these buyers. If you are not, then file a SAFE-T claim to try and get the funds back.

00
user profile
Seller_DdmPiA1p1S2Wu
In reply to: Seller_xFJD7NYR07dL0’s post

Are you signed up for CSBA? If so, that is why Amazon is just refunding these buyers. If you are not, then file a SAFE-T claim to try and get the funds back.

00
Reply
user profile
Quincy_Amazon
In reply to: Seller_xFJD7NYR07dL0’s post

Hello @Seller_xFJD7NYR07dL0

Thank you for posting your inquiry to the Forums.

For clarification, was the refund issued at first scan? For context, Amazon issues a Refund at First Scan for items returned through Amazon’s Prepaid Returns Label program. With Refund at First Scan, a buyer receives a refund when the returned item is dropped off at a designated carrier location using a prepaid return label that was issued by us.

If you receive a damaged or materially different return due to customer fault, you can file a SAFE-T claim on Seller Central within 60 days of a refund charge to your account.

Please feel free to provide the claim ID number to this thread if you need additional assistance and I can review the correspondence already provided.

Regards,

Quincy_Amazon

00
user profile
Quincy_Amazon
In reply to: Seller_xFJD7NYR07dL0’s post

Hello @Seller_xFJD7NYR07dL0

Thank you for posting your inquiry to the Forums.

For clarification, was the refund issued at first scan? For context, Amazon issues a Refund at First Scan for items returned through Amazon’s Prepaid Returns Label program. With Refund at First Scan, a buyer receives a refund when the returned item is dropped off at a designated carrier location using a prepaid return label that was issued by us.

If you receive a damaged or materially different return due to customer fault, you can file a SAFE-T claim on Seller Central within 60 days of a refund charge to your account.

Please feel free to provide the claim ID number to this thread if you need additional assistance and I can review the correspondence already provided.

Regards,

Quincy_Amazon

00
Reply
Follow this discussion to be notified of new activity