Dear Amazon Team,

I am writing to escalate a critical issue involving the misconduct of Amazon pickup personnel from the KOLJ Hub. Despite raising a complaint through Seller Support, the matter remains unresolved and is severely impacting our business operations.

Incident Details:

14th December 2024:

A tampered return packet for order number 171-0950243-9909961 was delivered to us.

We refused to accept it due to its visibly tampered condition, in accordance with Amazon's return policy.

15th December 2024:

Suman Biswas, from the KOLJ Hub, threatened us to accept the tampered package, warning that failure to do so would result in the refusal of future pickups and harm to our Amazon business.

On the same date, the pickup personnel refused to collect a ready-to-pickup parcel for order number 407-1455762-2618758, despite it being scheduled.

Impact on Our Business:

Delays in the pickup of return and ready-to-ship parcels disrupt our operations and customer satisfaction.

Threatening behavior and refusal of service create an unsafe environment for us as sellers.

Request for Immediate Action:

Investigate the misconduct of Suman Biswas and the KOLJ Hub team.

Ensure all pending pickups are processed without delay.

Provide a resolution that safeguards our business from future misconduct.

This matter is urgent, and we request your intervention to resolve it promptly. Please confirm receipt of this email and share the next steps at the earliest.