Seller Forums
Sign in
Sign in
imgSign in
imgSign in
user profile
Seller_MaDQeh9VgIrTY

Getting ungated using invoice. Clarity about adress information

I have just received a notification Tony approving my request to be ungated and I wonder if anyone can advise based their experience as the Amazon didn’t clearly specify on what ground they believe my invoice did not meet the criteria.

Invoice was issued by an authorised distributor, name and billing address information match what I have on my sellers account. The delivery address is the Prep Centre address as item was not required for me to take pictures of them.

It is my understanding that the address information Amazon refers to is the one that shows purchase was made by me (billing address) and not necessary that both addresses should be mine. Can anyone confirm this for me please. I have written asking for clarity from them about what exactly is required from me. I believe the invoice I uploaded met all the criteria. Any advise please?

44 views
1 reply
Tags:Seller Support
00
Reply
user profile
Seller_MaDQeh9VgIrTY

Getting ungated using invoice. Clarity about adress information

I have just received a notification Tony approving my request to be ungated and I wonder if anyone can advise based their experience as the Amazon didn’t clearly specify on what ground they believe my invoice did not meet the criteria.

Invoice was issued by an authorised distributor, name and billing address information match what I have on my sellers account. The delivery address is the Prep Centre address as item was not required for me to take pictures of them.

It is my understanding that the address information Amazon refers to is the one that shows purchase was made by me (billing address) and not necessary that both addresses should be mine. Can anyone confirm this for me please. I have written asking for clarity from them about what exactly is required from me. I believe the invoice I uploaded met all the criteria. Any advise please?

Tags:Seller Support
00
44 views
1 reply
Reply
0 replies
user profile
Sarah_Amzn

Hello @Seller_MaDQeh9VgIrTY,

this is Sarah from Amazon and I'm happy to assist you.

Have you tried to contact Seller Support? If yes, can you please share the case ID so I can take a look?

Regards,

Sarah.

00
Follow this discussion to be notified of new activity
user profile
Seller_MaDQeh9VgIrTY

Getting ungated using invoice. Clarity about adress information

I have just received a notification Tony approving my request to be ungated and I wonder if anyone can advise based their experience as the Amazon didn’t clearly specify on what ground they believe my invoice did not meet the criteria.

Invoice was issued by an authorised distributor, name and billing address information match what I have on my sellers account. The delivery address is the Prep Centre address as item was not required for me to take pictures of them.

It is my understanding that the address information Amazon refers to is the one that shows purchase was made by me (billing address) and not necessary that both addresses should be mine. Can anyone confirm this for me please. I have written asking for clarity from them about what exactly is required from me. I believe the invoice I uploaded met all the criteria. Any advise please?

44 views
1 reply
Tags:Seller Support
00
Reply
user profile
Seller_MaDQeh9VgIrTY

Getting ungated using invoice. Clarity about adress information

I have just received a notification Tony approving my request to be ungated and I wonder if anyone can advise based their experience as the Amazon didn’t clearly specify on what ground they believe my invoice did not meet the criteria.

Invoice was issued by an authorised distributor, name and billing address information match what I have on my sellers account. The delivery address is the Prep Centre address as item was not required for me to take pictures of them.

It is my understanding that the address information Amazon refers to is the one that shows purchase was made by me (billing address) and not necessary that both addresses should be mine. Can anyone confirm this for me please. I have written asking for clarity from them about what exactly is required from me. I believe the invoice I uploaded met all the criteria. Any advise please?

Tags:Seller Support
00
44 views
1 reply
Reply
user profile

Getting ungated using invoice. Clarity about adress information

by Seller_MaDQeh9VgIrTY

I have just received a notification Tony approving my request to be ungated and I wonder if anyone can advise based their experience as the Amazon didn’t clearly specify on what ground they believe my invoice did not meet the criteria.

Invoice was issued by an authorised distributor, name and billing address information match what I have on my sellers account. The delivery address is the Prep Centre address as item was not required for me to take pictures of them.

It is my understanding that the address information Amazon refers to is the one that shows purchase was made by me (billing address) and not necessary that both addresses should be mine. Can anyone confirm this for me please. I have written asking for clarity from them about what exactly is required from me. I believe the invoice I uploaded met all the criteria. Any advise please?

Tags:Seller Support
00
44 views
1 reply
Reply
0 replies
0 replies
Quick filters
Sort by
user profile
Sarah_Amzn

Hello @Seller_MaDQeh9VgIrTY,

this is Sarah from Amazon and I'm happy to assist you.

Have you tried to contact Seller Support? If yes, can you please share the case ID so I can take a look?

Regards,

Sarah.

00
Follow this discussion to be notified of new activity
user profile
Sarah_Amzn

Hello @Seller_MaDQeh9VgIrTY,

this is Sarah from Amazon and I'm happy to assist you.

Have you tried to contact Seller Support? If yes, can you please share the case ID so I can take a look?

Regards,

Sarah.

00
user profile
Sarah_Amzn

Hello @Seller_MaDQeh9VgIrTY,

this is Sarah from Amazon and I'm happy to assist you.

Have you tried to contact Seller Support? If yes, can you please share the case ID so I can take a look?

Regards,

Sarah.

00
Reply
Follow this discussion to be notified of new activity