Cancellation request - customer changed mind
buyer has requested a cancellation using the required ‘cancellation request’ subject, but then sent a follow up message saying the had changed mind and did not want to cancel. Can anyone tell me please, am i obliged to cancel the order or, can i just ignore the cancelation request and dispatch the order? Thanks in advance.
Cancellation request - customer changed mind
buyer has requested a cancellation using the required ‘cancellation request’ subject, but then sent a follow up message saying the had changed mind and did not want to cancel. Can anyone tell me please, am i obliged to cancel the order or, can i just ignore the cancelation request and dispatch the order? Thanks in advance.
0 replies
Seller_7VbclcPFFRTnc
Yes if they’ve since asked for it to be sent still you can reject or ignore the cancellation
Seller_vTCC47DVMGUB8
You are not obliged to cancel the order at any time, the choice is always yours.
Seller_6sxtIS0RbZ5k7
Personally, if I hadn’t already dispatched it, and they asked to cancel I would cancel it for them, why wouldn’t you?
