Why do I even try to submit cases?
I am so fed up. I have been trying to update the style on two products that we are the sole brand owner/manufacturer/distributor on. The system won't let me update the styles because it says it's different than what Amazon's catalog has, and tells me that if I need to change it to reach out to seller support. I reach out to seller support and they tell me only I can change it because I'm the brand owner. I'm over 10 cases into trying to fix this and I genuinely don't know what they want me to do.
Most recent case - 15682207281. They just keep telling me over and over again to update it myself, I tell them the system won't let me, they tell me to provide the Batch ID, I provide it, they tell me I have to update it myself.
Why do I even try to submit cases?
I am so fed up. I have been trying to update the style on two products that we are the sole brand owner/manufacturer/distributor on. The system won't let me update the styles because it says it's different than what Amazon's catalog has, and tells me that if I need to change it to reach out to seller support. I reach out to seller support and they tell me only I can change it because I'm the brand owner. I'm over 10 cases into trying to fix this and I genuinely don't know what they want me to do.
Most recent case - 15682207281. They just keep telling me over and over again to update it myself, I tell them the system won't let me, they tell me to provide the Batch ID, I provide it, they tell me I have to update it myself.
0 replies
Seller_0rXAME9V4LQSx
Yep. But don't worry, soon enough amazon will let their defective AI start "fixing" our listings for us. Regardless of if we want it to or not.
Seller_J46Ruz3VzvWCV
Reopen your last case if you can and ask for the Catalog Team.
Something like, "Please escalate this issue to the "Catalog Team" because I am unable to effect changes to the Style field on my own Brand Registry product.
Seller_VGta8d1MQayJt
Don't worry, Jorge will fix it! I was just locked out of my own brand registered product for "department," and he told me to upload an item picture as the solution.. He'll be right on it to help you too!
Seller_EOSY7Gvnfkjqr
You know I have been pulling my hair out with updating my listings for about 2 years now. BUT lately I did find a sticking point that fixed some of mine. I used a combo of file uploads and seller central. After I did the uploads I saw that some did not show error in SS but after opening and trying to fix several times the RED errors would SLOWLY appear. Mostly the item count would turn red. I updated those and like magic it fixed it and the listing slowly UPDATED. A few other things that I can't recall exactly but all of them AFTER upload revisit those items opened up the editing in SS and hit enter and see if the errors appear. It worked for me and this was after years of frustration and NOT wanting to learn FLAT FILE UPLOAD
Seller_z1JDNz6de1lqc
It is total waste of time easier to list on a platform that want to increase business not drive business away by throwing up Cat Bots which offer ZERO support and can not fix or address any actual issue.
Michelle_Amazon
Hi @Seller_AEI2CG0FtCFmV,
Michelle at Amazon here. Thank you for reaching out and providing the case ID. I am looking into this and will update you when I have more information.
Regards,
Michelle
Seller_4HsL3GZbyDLea
Talking to seller support is like talking to lobotomized kindergarteners.
Seller_YB3PQE93OPuuw
We had one product incorrectly removed from our site, and after we have submitted all the required documentation and filed multiple cases Amazon, two years later, still has not replaced our item in our store
The Amazon robot has a defective hearing chip!
Seller_fBZFdwrGdO0Cb
I often ask myself the same question !
