For the last couple of months, I have been trying to arrange a call for a virtual identity verification to get my funds reimburshed, and today is the 5th time that they either cancel the call minutes before or cancel it while I am waiting on the call.

A few minutes later, I receive an email to reschedule the call, but I'm starting to suspect that this is a tactic to bore me to death.

1. 18/01/2024 - Today
2. 05/01/2024
3. 25/12/23 - Even on Xmas day
4. 14/12/23
5. 11/30/2023

Has anyone else experienced something like this? And can anyone recommend a way to get their attention? Emails to disbursement-appeals@amazon.co.uk are systematically ignored.

Thanks for your help

Jose Luis