Recieved customer authenticity complaint
Hi, wonder if anyone can help here.
I have received a customer authenticity complaint (that is, customer raising concern about quality of product and mentioning they think 'it's fake'). My listing has been deactivated. However, on this listing, I used manufacturer barcode and so the product was commingled with other sellers' products. Is it possible to request Amazon to investigate to identify and track the source of the product? What if this product is from another seller? How can I be sure that the product that customer received and complained about has indeed being taken from my inventory and not another seller's inventory?
Recieved customer authenticity complaint
Hi, wonder if anyone can help here.
I have received a customer authenticity complaint (that is, customer raising concern about quality of product and mentioning they think 'it's fake'). My listing has been deactivated. However, on this listing, I used manufacturer barcode and so the product was commingled with other sellers' products. Is it possible to request Amazon to investigate to identify and track the source of the product? What if this product is from another seller? How can I be sure that the product that customer received and complained about has indeed being taken from my inventory and not another seller's inventory?
0 replies
Seller_d8YGbIjNqwFxn
Can you not submit the information they require? Normally invoices.
I would try that as the first step as that is most likely to get the violation cleared.
Commingling always has this risk if you share your listing with other sellers. I for one wouldn't use it and would always apply a FNSKU sticker.
Seller_UImKvM8RwScxb
Don't use Manufacturer Barcode unless you're the only seller.
Ash_AMZ
Hello @Seller_RZj81rji5NdMR,
Ash here to assist.
Thanks for sharing more detailed information over this thread.
It has been understood that you need help to address the product authenticity concerns.
Do you have valid invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days for the impacted asins ?
Please make sure, the invoice should meet the below criteria:-
The quantity of items shown should match your inventory for the requested ASINs.
You may remove pricing information, but the rest of the document must be visible.
Contact information for your supplier, including business name, phone number, address, , email, and website.
We might call your supplier to verify the documents.
We will maintain the confidentiality of your supplier contact information.
If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card (where applicable).
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
The invoices which is not meeting the above criteria will not be deemed as valid.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Recieved customer authenticity complaint
Hi, wonder if anyone can help here.
I have received a customer authenticity complaint (that is, customer raising concern about quality of product and mentioning they think 'it's fake'). My listing has been deactivated. However, on this listing, I used manufacturer barcode and so the product was commingled with other sellers' products. Is it possible to request Amazon to investigate to identify and track the source of the product? What if this product is from another seller? How can I be sure that the product that customer received and complained about has indeed being taken from my inventory and not another seller's inventory?
Recieved customer authenticity complaint
Hi, wonder if anyone can help here.
I have received a customer authenticity complaint (that is, customer raising concern about quality of product and mentioning they think 'it's fake'). My listing has been deactivated. However, on this listing, I used manufacturer barcode and so the product was commingled with other sellers' products. Is it possible to request Amazon to investigate to identify and track the source of the product? What if this product is from another seller? How can I be sure that the product that customer received and complained about has indeed being taken from my inventory and not another seller's inventory?
Recieved customer authenticity complaint
Hi, wonder if anyone can help here.
I have received a customer authenticity complaint (that is, customer raising concern about quality of product and mentioning they think 'it's fake'). My listing has been deactivated. However, on this listing, I used manufacturer barcode and so the product was commingled with other sellers' products. Is it possible to request Amazon to investigate to identify and track the source of the product? What if this product is from another seller? How can I be sure that the product that customer received and complained about has indeed being taken from my inventory and not another seller's inventory?
0 replies
0 replies
Seller_d8YGbIjNqwFxn
Can you not submit the information they require? Normally invoices.
I would try that as the first step as that is most likely to get the violation cleared.
Commingling always has this risk if you share your listing with other sellers. I for one wouldn't use it and would always apply a FNSKU sticker.
Seller_UImKvM8RwScxb
Don't use Manufacturer Barcode unless you're the only seller.
Ash_AMZ
Hello @Seller_RZj81rji5NdMR,
Ash here to assist.
Thanks for sharing more detailed information over this thread.
It has been understood that you need help to address the product authenticity concerns.
Do you have valid invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days for the impacted asins ?
Please make sure, the invoice should meet the below criteria:-
The quantity of items shown should match your inventory for the requested ASINs.
You may remove pricing information, but the rest of the document must be visible.
Contact information for your supplier, including business name, phone number, address, , email, and website.
We might call your supplier to verify the documents.
We will maintain the confidentiality of your supplier contact information.
If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card (where applicable).
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
The invoices which is not meeting the above criteria will not be deemed as valid.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Seller_d8YGbIjNqwFxn
Can you not submit the information they require? Normally invoices.
I would try that as the first step as that is most likely to get the violation cleared.
Commingling always has this risk if you share your listing with other sellers. I for one wouldn't use it and would always apply a FNSKU sticker.
Seller_d8YGbIjNqwFxn
Can you not submit the information they require? Normally invoices.
I would try that as the first step as that is most likely to get the violation cleared.
Commingling always has this risk if you share your listing with other sellers. I for one wouldn't use it and would always apply a FNSKU sticker.
Seller_UImKvM8RwScxb
Don't use Manufacturer Barcode unless you're the only seller.
Seller_UImKvM8RwScxb
Don't use Manufacturer Barcode unless you're the only seller.
Ash_AMZ
Hello @Seller_RZj81rji5NdMR,
Ash here to assist.
Thanks for sharing more detailed information over this thread.
It has been understood that you need help to address the product authenticity concerns.
Do you have valid invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days for the impacted asins ?
Please make sure, the invoice should meet the below criteria:-
The quantity of items shown should match your inventory for the requested ASINs.
You may remove pricing information, but the rest of the document must be visible.
Contact information for your supplier, including business name, phone number, address, , email, and website.
We might call your supplier to verify the documents.
We will maintain the confidentiality of your supplier contact information.
If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card (where applicable).
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
The invoices which is not meeting the above criteria will not be deemed as valid.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Ash_AMZ
Hello @Seller_RZj81rji5NdMR,
Ash here to assist.
Thanks for sharing more detailed information over this thread.
It has been understood that you need help to address the product authenticity concerns.
Do you have valid invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days for the impacted asins ?
Please make sure, the invoice should meet the below criteria:-
The quantity of items shown should match your inventory for the requested ASINs.
You may remove pricing information, but the rest of the document must be visible.
Contact information for your supplier, including business name, phone number, address, , email, and website.
We might call your supplier to verify the documents.
We will maintain the confidentiality of your supplier contact information.
If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card (where applicable).
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
The invoices which is not meeting the above criteria will not be deemed as valid.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
