My account has recently been deactivated, stating a multiple account violation. The email states that there is an account with a similar name to mine, but I have only ever had this account using this name. I have submitted multiple appeals stating that I do not know what the related account is and that I have only ever had this one account. I keep getting the same automated response to the review asking me to provide documents proving that the deactivation is in error. I have no idea what I am supposed to provide to prove that the other account isn't mine. As my account is deactivated, when I contact seller support my claim is immediately closed so I can't get any help from Amazon.

How am I able to prove that I only own one account, and have never owned another account with the same name?

hi guys,

I have had my account for a year, I have been inactive for quite some time.

Came back to selling products via FBA & needed to do an ID verification & expect a video phone call to verify myself however did not receive any contact from Amazon at all.

A couple weeks later I received a notification that my account is deactivated for a multiple account violation, I have a global account but currently intend to sell in the UK only, I have addressed all the issues and verified payments methods etc for the other countries & got an email from Amazon that everything is verified & I’m now ready to sell. I submitted an appeal for the policy violation attached a snapshot of that email & have had a response back today that the appeal is declined with the following response:

“We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, you first need to successfully appeal all policy violations on any and all other selling accounts that are enforced by submitting appeals for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.”

I have scoured through my account, I have never set up another Amazon account or I would’ve known straight away of course.

I assume perhaps somewhere in Amazons systems I’m probably deactivated because of the ID verification but I have no clue.

In need of some guidance how I can’t reactivate my account & get back to selling.

@Seller_z3k8APxGfbQEK@Seller_TSXM2A5nxWSuHjust tagging mods if they are able to help in anyway

We have had all our stores on our account deactivated.

After speaking to the UK support team, they state it is due to an issue on our US account, which we never use. This issue being a violation of the multiple account policy.

It appears that because we logged into our account via the amazon.com domain, it changed our EU account to a Global account, which we do not require or request.

Having spoken to the US support team, they have requested several documents which we have provided, exactly as they require them to be also, yet every time we do this we keep being rejected.

This is now starting to feel like an endless battle and every time we look for help with Amazon's Health Support team they constantly repeat the same messages.

Has anyone else had this issue and managed to resolve this?

If so then we would kindly ask for your assistance please.

All we want to do is be able to sell via our UK store, we do not even want or need a store for any other country.

Thank you