Missing disbursment - Amazon refusing to provide faster payment ID
Hi I am having an issue where amazon says they have successfully dispersed the funds into my bank account however there has been no payment to my account.
This has been going on for over 5 weeks.
My bank are asking for a faster payment ID from Amazon, who are refusing to give me one.
I have also asked amazon to show me proof of the payment but they are not able to
Does anyone have any advise for me and how to escalate this with amazon?
The bank are saying the payment has not been recieved and the only way to track where it went or if it pinged back to amazon is by tracing a faster payment ID or if the payment was sent by BACS, neither of which amazon can tell me how the disbursments are sent.
Any help greatly appreciated
Missing disbursment - Amazon refusing to provide faster payment ID
Hi I am having an issue where amazon says they have successfully dispersed the funds into my bank account however there has been no payment to my account.
This has been going on for over 5 weeks.
My bank are asking for a faster payment ID from Amazon, who are refusing to give me one.
I have also asked amazon to show me proof of the payment but they are not able to
Does anyone have any advise for me and how to escalate this with amazon?
The bank are saying the payment has not been recieved and the only way to track where it went or if it pinged back to amazon is by tracing a faster payment ID or if the payment was sent by BACS, neither of which amazon can tell me how the disbursments are sent.
Any help greatly appreciated
0 replies
Ezra_Amazon
Hello @Seller_1vMEsriRZ7ukA,
Thank you for getting in touch.
Have you had the chance to review your Payments – All settlements (disbursement) page?
You'll find the View summary and the Settlement group number there, along with details about whether the bank has acknowledged the payment and the date.
Best regards, Ezra
