Hi All,

Background info; I sell in the UK and FBA in European markets, I've never used my US market stores. All my stores have had perfect account health scores, never had any issues before this. I have a registered limited company in the UK that all my stores are linked to.

I received a notification from Amazon in January stating my account was at risk of deactivation, 1 day later all my accounts were deactivated.

I have submitted all required documents, and asked for reasons for deactivation so i could correct these. After 3 months I managed to get information from the UK seller support stating it was due to my US store that all my stores had been deactivated. However they cannot assist or transfer me to anyone who can.

Going through the support channels I constantly get the response of "This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel". but the only other channel is to submit "new" information o the appeal.

I believe this has happened because my US, Canada and Mexico stores are set up as "Individual" seller accounts when all my other stores are set as "professional" accounts. But when in the account section, the options to upgrade these are greyed out due to the account being deactivated. I can however downgrade my UK and Europe stores to Individual seller accounts.

Very frustrated at the whole process, I've submitted numerous appeals with all documents i can think they may need, and still never hear anything back. At this point I just want to get the accounts re-instated so i can close all my stores.

Has anyone had a similar experience where they managed to get their accounts re-instated, or channels to get assistance? Any help would be greatly appreciated on this, going on 8 months now.