Hi, My account has been de-activated for around 6 weeks now possibly longer. I have money sitting in my account on seller central and stranded stock.

My issue is when i set the business up I didn’t really know what i was doing.

Im a Sole Proprietor but added my Mum as a beneficial owner in error when she should have been a user. This is in case something were to happen to me and to help out as needed.

I have subsequently added her as a secondary user which has been approved and permissions adjusted.

My account however is still blocked, as they want me to remove her as a beneficial owner. I’ve a case log as long as my arm where I explain there is no delete / remove button for me to physically remove her. I follow the instructions sent on how to contact seller support but it just takes me back to the home page. If I resubmit for verification they just reject and tell me to remove her. If I contact account health they just immediately close the case because my account is deactivated. If I request re-activation again they just refer me to delete the beneficial owner.

I don’t seem to be getting anywhere other than dizzy from going around and around in circles and am at my wits end. Does anyone know of another way to remove a beneficial owner of the Identity information page please? As a separate comment they also say this is where they say you can add owners but that doesn’t exist as a button either…

should I try changing it to limited company to see if I can then adjust the owners and then change back to SP? Im so confused as to what to do next.

Thanks in advance guys