Seller refund
discussion.
Hi I am looking for some advise please as we all know talking to seller support requires some sort of secret code that you need to be in the magic circle to understand. I have 3 returns on the same asin- no problems with that although that was around 3 weeks ago. I cannot see the returned reason on any report and status shows in transit which I assume means the buyer is still yet to send it back. What I cant understand is why I cant see any returned reason or even confirm if the seller is sending It back items are £45 each so I assume amazon has asked for them to send it back? What happens now do I just wait until the 45 days passed and will either amazon refund me or do they do back in my inventory if sellable? Am I missing an easy way to see all this as my returns report shows nothing but the seller reimbursement portal does! Thanks in advance
Seller refund
discussion.
Hi I am looking for some advise please as we all know talking to seller support requires some sort of secret code that you need to be in the magic circle to understand. I have 3 returns on the same asin- no problems with that although that was around 3 weeks ago. I cannot see the returned reason on any report and status shows in transit which I assume means the buyer is still yet to send it back. What I cant understand is why I cant see any returned reason or even confirm if the seller is sending It back items are £45 each so I assume amazon has asked for them to send it back? What happens now do I just wait until the 45 days passed and will either amazon refund me or do they do back in my inventory if sellable? Am I missing an easy way to see all this as my returns report shows nothing but the seller reimbursement portal does! Thanks in advance
0 replies
Jona_Amazon
Hi @Seller_PV4J6jJxA3nTD,
some items that may be eligible for a refund are not eligible for return. If you cannot find any information on the return, it might be that it was a "returnless refund". You can check details in this helppage under Customer refunds.
If you want me to check the details of your case, you can share the 3 Order IDs with me.
Best,
Jona
