Hi everyone. I’m a new seller and have been selling for a few weeks successfully. I recived an email a couple of days ago saying…

Dear Seller Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s). Why is this happening? In accordance with Section 3 of Amazon’s Business Solutions Agreement, your account has been deactivated because you are offering items that may be inauthentic. A list of these items is provided at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items. The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help: – Amazon Anti-Counterfeiting Policy (https://sellercentral-europe.amazon.com/gp/help/201165970) – Policies and Agreements (https://sellercentral-europe.amazon.com/gp/help/521) – Amazon Services Business Solutions Agreement (https://sellercentral-europe.amazon.com/gp/help/201190440) How do I reactivate my account? To reactivate your selling account, please send us the following information: – Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory. – If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain. – If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card. – Contact information for your supplier, including name, phone number, address, email, and website. You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information. How do I send the required information? Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html). What happens if I do not send the requested information? If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), we may not allow you to sell on Amazon. Failure to successfully appeal this decision may result in payments being withheld. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.co.uk. We’re here to help You can get help creating your plan in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/200370560). You can view your account’s performance at (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. ----------------------------- ASIN: B08P26KYV6 SIL Oil burner jug (Sage) ASIN B07WHBCKGY WHW Whole House Worlds Set of 3, Pale Pink and Grey Decorative Storage Trunks, Stackable, Faux Suede Over Wood, Silver Metal Hardware, Flip Latch, Studs, White Stitched Details, Fabric Lining, Wood, 9, 7.75, 6.75 Inches ASIN B08NTSQJMR SIL Set of 3 shabby mirror candle plates -----------------------------

I have sent over copies of the invoices (these are proper trade invoices) I have told amazon that I will remove the items from my inventory, and that I hadn’t listed them properly as I was unaware that when you tag a product on to someone else’s listing it has to match EXACTLY. .
The invoices are the only proof I have for these products. They are also proper wholesalers (1 based in Germany, 1in the UK).
This was the response
We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. Please address the following concern(s): You are offering items that may be inauthentic. A list of these items is provided below. Please send us the following information: – Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory. – If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain. – If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card. – Contact information for your supplier, including name, phone number, address, email, and website. You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information. Please also send us the following information: A plan that explains: – The reason you are listing products that you are not approved to sell – Steps you have taken to resolve this issue – How you will prevent this issue in the future Here are a few things to consider as you work on resolving this: – Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed? – Packaging: Is the product in its original packaging as listed on Amazon? When creating your plan, be clear, concise, and as specific as possible. Focus on the facts and events that led to the issue rather than providing an introduction of your product, business, or customer. Remove other questions or references to ongoing support cases from your submission. ------------------------------------- ASIN: B07WHBCKGY Brand: WHW Whole House Worlds Title: Set of 3, Pale Pink and Grey Decorative Storage Trunks, Stackable, Faux Suede Over Wood, Silver Metal Hardware, Flip Latch, Studs, White Stitched Details, Fabric Lining, Wood, 9, 7.75, 6.75 Inches -------------------------------------

Again I sent my proof over to them and the same generic email keeps coming back.
I received an email from them this morning stating that they may stop replying to my emails soon.
I am a novice amazon seller so this is all new to me.
If anyone can offer any guidance that would be great