@Sakura_Amazon_ _ @Sarah_Amzn @Julia_Amzn @Spencer_Amazon @Winston_Amazon Need your help guys.

Hello everyone,

I’d like to raise a serious concern regarding our large-item shipments. As our products are bulky, the shipping cost often exceeds the value of the item itself. To manage this efficiently, we partnered with a trusted private courier that offers live tracking and meets Amazon’s allowance for private or in-house couriers.

However, despite uploading tracking information, Amazon frequently displays an "Item may be lost" message to customers after 10–15 days. This results in customers filing A-to-Z claims, which are being approved—even in cases where we have provided photo evidence clearly showing the customer accepting delivery.

This is impacting us significantly:

We are losing the item,

Losing the payment,

Losing our account health (ODR),

And wasting time and effort trying to resolve these unfair claims.

We have multiple order IDs and supporting documentation proving delivery to the correct address, with evidence. But unfortunately, our input doesn't seem to be considered.

We kindly ask for your support in addressing this issue and ensuring sellers are treated fairly when valid proof of delivery is available.

Kind regards,

Anthony Blake