Suspended account
Hello Amazon seller supports, please help I need more explanation to push forward like this advise from JillyB qouted (This is a complex situation, and none of us here can really advise satisfactorily. You should not have opened a second account when the first one could not be verified. The only way is to reactivate the first and then close the second. What is your home marketplace ? UK, or elsewhere ?) This question is followed properly by me. When my seller account could not be verified successfully in Amazon UK. I wrote in to the support I want to close my account. I was told to do so. I successfully closed my account in North America even tried the same process at other market places but that of UK didn't close. Six months later after I was referred to the financial ombudsman for their evaluation. Somebody told me my books are still selling at the North America. I searched it and found it. That made me to reopen the seller account in the year 2019 hence no disbursement to me. Now in the year 2021, the account health department stopped accepting further appeals from me. Like if I click on submit New appeal it's not working. I went back to close the account again and waited 6 months no pay off. So not to lose all I have to open the second account and published more books in there. Some of the friendly supports could no longer advise me as the new account got deactivated according to section 3 of Amazon seller policy. My big question is, should Amazon withold a pay off from a seller they don't want. I did all the necessary thing's to be paid off when I closed my first account and the second account was successfully verified in the year 2022. Please I need some more help and guide to this from Amazon support statt. It's painful to labor in vain. Even now I cannot trace the first suspended account to login.
Suspended account
Hello Amazon seller supports, please help I need more explanation to push forward like this advise from JillyB qouted (This is a complex situation, and none of us here can really advise satisfactorily. You should not have opened a second account when the first one could not be verified. The only way is to reactivate the first and then close the second. What is your home marketplace ? UK, or elsewhere ?) This question is followed properly by me. When my seller account could not be verified successfully in Amazon UK. I wrote in to the support I want to close my account. I was told to do so. I successfully closed my account in North America even tried the same process at other market places but that of UK didn't close. Six months later after I was referred to the financial ombudsman for their evaluation. Somebody told me my books are still selling at the North America. I searched it and found it. That made me to reopen the seller account in the year 2019 hence no disbursement to me. Now in the year 2021, the account health department stopped accepting further appeals from me. Like if I click on submit New appeal it's not working. I went back to close the account again and waited 6 months no pay off. So not to lose all I have to open the second account and published more books in there. Some of the friendly supports could no longer advise me as the new account got deactivated according to section 3 of Amazon seller policy. My big question is, should Amazon withold a pay off from a seller they don't want. I did all the necessary thing's to be paid off when I closed my first account and the second account was successfully verified in the year 2022. Please I need some more help and guide to this from Amazon support statt. It's painful to labor in vain. Even now I cannot trace the first suspended account to login.
0 replies
Seller_ZVAz3d5lZuGid
Don't want to appear unhelpful, but constantly starting new threads about the same issue is not going to help, either.
No-one here is Seller Support, and none of us can help in any way. There are only forum moderators available on here, and their powers are very limited, though they may be able to guide you in the right direction, but ONLY if you actually tag in some forum mods, otherwise they will not even see your post.
If you have made sales then you should be able to get your payment, eventually, but only if you have a verified bank account, but as said before, your big mistake was opening 2 accounts. Personally have no idea how to help you anymore, unless you contact the UK MD .
Ezra_Amazon
Hi @Seller_WB7houTb6LEmY
Once again, I'm closing this thread as it's a duplicate of your previous one: Suspended
Please avoid creating multiple threads on the same topic. If you have more to add, just comment on your original thread. This keeps our discussions organized and easier to follow.
Thanks for understanding, Ezra.
