New Listings Not Available for International Customers Since December 2024, Amazon seller support have not yet solved my problem.
**Issue: New Listings Not Available for International Customers Since December 2024*
Hi everyone,
I've been dealing with an issue for the past four months, and I'm hoping someone here might have some insights or advice. Since December 2024, my new listings have not been available to international customers.
I opened a case with seller support (Case ID: 16902099881) on December 24, 2024, but I keep getting the same response:
*"We understand you expect a quick resolution, but kindly allow some more time for our team to complete the review and get back to you. We assure you that we are working on your case."*
It's been four months now with no real progress, and it's becoming really frustrating. Has anyone else experienced this issue? If so, how did you resolve it? Any advice would be greatly appreciated.
I'll also provide the screenshot of the case:
Thanks in advance!
New Listings Not Available for International Customers Since December 2024, Amazon seller support have not yet solved my problem.
**Issue: New Listings Not Available for International Customers Since December 2024*
Hi everyone,
I've been dealing with an issue for the past four months, and I'm hoping someone here might have some insights or advice. Since December 2024, my new listings have not been available to international customers.
I opened a case with seller support (Case ID: 16902099881) on December 24, 2024, but I keep getting the same response:
*"We understand you expect a quick resolution, but kindly allow some more time for our team to complete the review and get back to you. We assure you that we are working on your case."*
It's been four months now with no real progress, and it's becoming really frustrating. Has anyone else experienced this issue? If so, how did you resolve it? Any advice would be greatly appreciated.
I'll also provide the screenshot of the case:
Thanks in advance!
0 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_GKQNzzlDlLRP5,
I understand how frustrating it must be waiting since December for a resolution. I think I might have found something that could explain what's happening with your international listings.
Looking at the Seller-fulfilled Export FAQ, there was a policy change in 2022 that affects international sales. Under "Why are my products restricted from international shipping?", it explains that Amazon now actively reviews products for compliance with international trade rules and regulations.
Here's what you could try:
First, check which of your products are affected by downloading the Seller-fulfilled Exports Eligibility Report. You'll find this under Inventory Reports. The help page mentions this specifically under the "Which of my products are impacted?" section.
If you find that some products seem incorrectly restricted, the help page suggests a few options under "How can I make my products compliant?":
- Make sure your listings have detailed titles, bullet points, and descriptions (this helps Amazon correctly classify your products for international shipping)
- Use the Compliance Reference tool to check requirements for specific marketplaces
- If you believe there's an error, you can open a new support case with the specific products in question
I know you've already been working with support, but having the Eligibility Report information in hand might help move things along more quickly.
Hope this helps point you in the right direction! Let us know how it goes.
Seller_GKQNzzlDlLRP5
CC @Atlas_Amazon@Jameson_Amazon
**Issue: New Listings Not Available for International Customers Since December 2024*
Hi everyone,
I've been dealing with an issue for the past four months, and I'm hoping someone here might have some insights or advice. Since December 2024, my new listings have not been available to international customers.
I opened a case with seller support (Case ID: 16902099881) on December 24, 2024, but I keep getting the same response:
*"We understand you expect a quick resolution, but kindly allow some more time for our team to complete the review and get back to you. We assure you that we are working on your case."*
It's been four months now with no real progress, and it's becoming really frustrating. Has anyone else experienced this issue? If so, how did you resolve it? Any advice would be greatly appreciated.
I'll also provide the screenshot of the case:
Thanks in advance!
Seller_GKQNzzlDlLRP5
@Atlas_Amazon@Jameson_Amazon@Manny_Amazon
**Issue: New Listings Not Available for International Customers Since December 2024*
Hi everyone,
I've been dealing with an issue for the past four months, and I'm hoping someone here might have some insights or advice. Since December 2024, my new listings have not been available to international customers.
I opened a case with seller support (Case ID: 16902099881) on December 24, 2024, but I keep getting the same response:
*"We understand you expect a quick resolution, but kindly allow some more time for our team to complete the review and get back to you. We assure you that we are working on your case."*
It's been four months now with no real progress, and it's becoming really frustrating. Has anyone else experienced this issue? If so, how did you resolve it? Any advice would be greatly appreciated.
I'll also provide the screenshot of the case:
Thanks in advance!
Cooper_Amazon
Good Evening @Seller_GKQNzzlDlLRP5,
Apologies for the delayed response. I have escalated CASE ID 16902099881 to one of our internal teams to review why you are unable to ship your products to international customers.
I also wanted to share the reason why Selling Partner Support continues to provide the same messaging:
is due to them continue to investigate internally. In the span of the last 3 months, they have created 3 technical tickets to other partner teams to review your situation which can take time as they teams have to gather all the information and troubleshoot what might be occurring. I just wanted to share a little context to hopefully give you some peace of mind that the waiting you have experience was not for nothing.
I will let you know when the team I reached out to gets back to me. It should be in a few business days. Until then, have a good weekend and take care.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Afternoon @Seller_GKQNzzlDlLRP5,
Our internal team has reached out to you on CASE ID 17471546351 in regards to review why you are unable to ship your products to international customers.
Feel free to follow along with CASE ID 17471546351 and check in to see if there are any actions you might need to take to move the case along. Thanks for writing into us on the forums and please let me know if you have any additional concerns about the outcome of the case once it has been resolved.
Sincerely, Cooper_Amazon
