Deactivated Automated Handling Time still sending orders that have 1 Day Handling, Advice please !
We suddenly started getting lots of "Late" orders in the past week and realized that Amazon had enabled Automated Handling Time which was pushing some / many of our 3 Day Handling Time orders to 1 Day , causing them to be late and our Late Shipment Rate to climb quickly.
Our fault for not noticing ,and we immediately toggled "off " the Automated Handling Time switch 2 days ago to stop the Lates. All of our listings have always had 3 day Handling manually inputted , so our assumption was that they would revert back to our Manual setting of 3 days.
Wrong. We're still getting some 1 Day Handling Orders on ASINs that we have set to 3 Days despite our deactivating the Automated Handling feature in our Settings. About 1 in 8-10 or so orders are now still being shown with 1 day handling despite having 3 day. Our Late rate continues to climb.
Amazon Health Support said it was a Seller Support issue, and we sent a case to them last night with a sample Order showing in detail the issue. Their response back was a copy and paste of how Automated Handling works with zero guide as to what is causing the issue or how to try to fix.
Can anyone here provide any concrete guidance as to what is causing and how to fix. ?
W've been manually deleting ASIN's that are at issue, and then re-listing them hoping this mught stem the tide, but too soon to tell.
Thoughts appreciated
Deactivated Automated Handling Time still sending orders that have 1 Day Handling, Advice please !
We suddenly started getting lots of "Late" orders in the past week and realized that Amazon had enabled Automated Handling Time which was pushing some / many of our 3 Day Handling Time orders to 1 Day , causing them to be late and our Late Shipment Rate to climb quickly.
Our fault for not noticing ,and we immediately toggled "off " the Automated Handling Time switch 2 days ago to stop the Lates. All of our listings have always had 3 day Handling manually inputted , so our assumption was that they would revert back to our Manual setting of 3 days.
Wrong. We're still getting some 1 Day Handling Orders on ASINs that we have set to 3 Days despite our deactivating the Automated Handling feature in our Settings. About 1 in 8-10 or so orders are now still being shown with 1 day handling despite having 3 day. Our Late rate continues to climb.
Amazon Health Support said it was a Seller Support issue, and we sent a case to them last night with a sample Order showing in detail the issue. Their response back was a copy and paste of how Automated Handling works with zero guide as to what is causing the issue or how to try to fix.
Can anyone here provide any concrete guidance as to what is causing and how to fix. ?
W've been manually deleting ASIN's that are at issue, and then re-listing them hoping this mught stem the tide, but too soon to tell.
Thoughts appreciated
0 replies
Seller_Hi7wbO2Kbo6bl
Prior to Amazon sabotaging your account with automated handling did you have a default handling time of three days?
If your three day handling was set that way (by using default), it won't work now, even after disabling automation. The new default, even when "set" by the seller cannot be greater than one.
Handling time greater than one day must be set at the SKU level.
The other consideration is that offering any form of premium shipping overrides handling time.
Troy_Amazon
Hi @Seller_yRkAvv95JyptH,
Thank you for the your post. I understand you are dealing with the handling time changing.
In their post @Seller_Hi7wbO2Kbo6bl is correct when they talk about the handle time needing to be set from the listing level for any times greater than a single day. You may need to manually reset this setting within your inventory page. You may also utilize the the "Order Handling Capacity" feature. This allows you to put set a limit on the number of orders that you fulfill per day.
While it is likely that these orders are going to affect the metric, and I would like to provide some guidance here. Once the affected orders hit your metric, you may see a banner stating "Your Account is at risk". Within that banner, you may end up seeing a yellow "Submit appeal" button. If this button does populate, you will need to take action on the account by following the workflow page you will see after clicking on that button. If no such button is visible within the banner, you will not need to take any action.
The LSR metric has time windows of 10 and 30 days. After these windows have passed, all affected orders will fall off the downloadable report and will no longer affect the LSR at that point in time. Once these orders roll off, you will see the metric come back toward the target of 4%. Additionally, any orders fulfilled on time will also assist with bringing the metric back to the goal as well.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
Seller_R2dP7Hunjcdj0
As someone who recently experience this, I FIRST went to each ASIN, clicked on EDIT, and scrolled-down to "Handling Time", where I discovered that the affected ASINs were all changed.
Normally the ASIN is "Greyed-out" so it cannot be edited, and is automatically set to 5. The affected ASINs were all Black (bot grey), COULD be edited, and ALL displayed the number 2, which I immediately changed to 5.
Once I changed these to 5 the problem SEEMED to stop, but it turned-out that there was more to do. It was then that I discovered that the "Automated Handling Time" was "Active". Once I turned that OFF, the problem ENDED! Wheeew!
So, since you already turned the Auto Handling Time to "OFF", perhaps try to edit the ASINs individually?
Good Luck!
Seller_aUbEyzlSSnsDJ
This is amazon giving the sellers a feeling of helplessness. You know like any selling partner would do!
Seller_HWMMpfA7lubQn
We're facing the same problem despite deactivating Automated Handling Time. We're still receiving orders with a 1-day handling time. Although we've adjusted the handling time to 2 days at the SKU level, it appears ineffective. We've reached out to seller support multiple times (Case 15001788521), but they continue to send the same message! "...There are three ways to set your handling time 1. Automated handling time 2. SKU-level handling time 3. Default handling time..."
The 1-day handling time isn't the problem for us; we can ship orders on the same day if needed. The main issue arises from the system counting Saturday as an operating day. Many shipping companies, like Amazon Shipping don't offer pickups during the weekend. While we appreciate the concept of automated handling time and acknowledge its positive impact on our sales, we're concerned about how to exclude Saturday as an operating day!
@Seller_yRkAvv95JyptH @Seller_Hi7wbO2Kbo6bl @Troy_Amazon
