Issue with Account Activation - Stuck on "Inactive Account" Page
Hi everyone,
I’m having trouble reactivating my Amazon Seller account. Every time I log in and try to navigate, it just returns me to the same "Inactive Account" page. Here’s the message I keep seeing:
Your account is inactive
"You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."
I’ve already tried updating my credit card info, verifying my identity, clearing my browser cache, and even using different browsers and devices. Nothing has worked so far, and I can’t access any other sections or reach out to Seller Support because I keep getting redirected to the same page. Also, it shows that on my store page, my product is 'Currently unavailable. We don't know when or if this item will be back in stock.'
Has anyone else experienced this? Any suggestions or solutions would be greatly appreciated!
Thank you!
Issue with Account Activation - Stuck on "Inactive Account" Page
Hi everyone,
I’m having trouble reactivating my Amazon Seller account. Every time I log in and try to navigate, it just returns me to the same "Inactive Account" page. Here’s the message I keep seeing:
Your account is inactive
"You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."
I’ve already tried updating my credit card info, verifying my identity, clearing my browser cache, and even using different browsers and devices. Nothing has worked so far, and I can’t access any other sections or reach out to Seller Support because I keep getting redirected to the same page. Also, it shows that on my store page, my product is 'Currently unavailable. We don't know when or if this item will be back in stock.'
Has anyone else experienced this? Any suggestions or solutions would be greatly appreciated!
Thank you!
0 replies
Seller_mSOku66YeEpDa
[Moderator Edit: removed personal solicitations]
Josh_Amazon
Hello @Seller_H4gVHXP8RDQ4A,
This is Josh from Amazon. Thanks for contacting our Forums!
Thank you for bringing this to our attention. I've thoroughly reviewed your account and can confirm that it is currently active with no visible issues on our end. Everything appears to be in good standing, and there should be no barriers to accessing your account or selling your products.
Given that you've already tried various troubleshooting steps, we'd like to investigate further if you're still experiencing problems. If you continue to see the "Inactive Account" message or have any other issues accessing your account, please let us know.
We're committed to resolving this discrepancy between what you're experiencing and what we're seeing in our system. Don't hesitate to respond with any additional details or screenshots that might help us address this issue more effectively.
Best regards,
Josh
