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Seller_nVqZhJnOPF5Gu

Product Delivered but fraud customer claimed refund - Self Ship Issue

Hi Team,

Please be informed that customer has received the product on 27th of October although customer has claimed falsely that he has not received the order.

Amazon associate trusted whatever fraud customer said and initiated the refunded without verifying with courier partner or seller.

In this scenario, customer got the product and I have been charged full refund even though I have delivered the product by self-ship.

Please help me regarding this. Product return is also not initiated and neither seller support is helping.

Seller support is suggesting me to contact customer which is unprofessional. Customer is already did fraud how will he listen and return my product back ?

Need support on this matter. @_sakura_Amazon @Noor_Amazon_

Order ID : 404-7331702-1763506

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Seller_nVqZhJnOPF5Gu

Product Delivered but fraud customer claimed refund - Self Ship Issue

Hi Team,

Please be informed that customer has received the product on 27th of October although customer has claimed falsely that he has not received the order.

Amazon associate trusted whatever fraud customer said and initiated the refunded without verifying with courier partner or seller.

In this scenario, customer got the product and I have been charged full refund even though I have delivered the product by self-ship.

Please help me regarding this. Product return is also not initiated and neither seller support is helping.

Seller support is suggesting me to contact customer which is unprofessional. Customer is already did fraud how will he listen and return my product back ?

Need support on this matter. @_sakura_Amazon @Noor_Amazon_

Order ID : 404-7331702-1763506

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Noor_Amazon_
In reply to: Seller_nVqZhJnOPF5Gu’s post

Hi @Seller_nVqZhJnOPF5Gu,

Thanks for posting on the Forums!

Have you filed a SAFE-T claim regarding the order 404-7331702-1763506 ?

Regards,

Noor

03
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user profile
Seller_nVqZhJnOPF5Gu

Product Delivered but fraud customer claimed refund - Self Ship Issue

Hi Team,

Please be informed that customer has received the product on 27th of October although customer has claimed falsely that he has not received the order.

Amazon associate trusted whatever fraud customer said and initiated the refunded without verifying with courier partner or seller.

In this scenario, customer got the product and I have been charged full refund even though I have delivered the product by self-ship.

Please help me regarding this. Product return is also not initiated and neither seller support is helping.

Seller support is suggesting me to contact customer which is unprofessional. Customer is already did fraud how will he listen and return my product back ?

Need support on this matter. @_sakura_Amazon @Noor_Amazon_

Order ID : 404-7331702-1763506

50 views
1 reply
00
Reply
user profile
Seller_nVqZhJnOPF5Gu

Product Delivered but fraud customer claimed refund - Self Ship Issue

Hi Team,

Please be informed that customer has received the product on 27th of October although customer has claimed falsely that he has not received the order.

Amazon associate trusted whatever fraud customer said and initiated the refunded without verifying with courier partner or seller.

In this scenario, customer got the product and I have been charged full refund even though I have delivered the product by self-ship.

Please help me regarding this. Product return is also not initiated and neither seller support is helping.

Seller support is suggesting me to contact customer which is unprofessional. Customer is already did fraud how will he listen and return my product back ?

Need support on this matter. @_sakura_Amazon @Noor_Amazon_

Order ID : 404-7331702-1763506

00
50 views
1 reply
Reply
user profile

Product Delivered but fraud customer claimed refund - Self Ship Issue

by Seller_nVqZhJnOPF5Gu

Hi Team,

Please be informed that customer has received the product on 27th of October although customer has claimed falsely that he has not received the order.

Amazon associate trusted whatever fraud customer said and initiated the refunded without verifying with courier partner or seller.

In this scenario, customer got the product and I have been charged full refund even though I have delivered the product by self-ship.

Please help me regarding this. Product return is also not initiated and neither seller support is helping.

Seller support is suggesting me to contact customer which is unprofessional. Customer is already did fraud how will he listen and return my product back ?

Need support on this matter. @_sakura_Amazon @Noor_Amazon_

Order ID : 404-7331702-1763506

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Noor_Amazon_
In reply to: Seller_nVqZhJnOPF5Gu’s post

Hi @Seller_nVqZhJnOPF5Gu,

Thanks for posting on the Forums!

Have you filed a SAFE-T claim regarding the order 404-7331702-1763506 ?

Regards,

Noor

03
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user profile
Noor_Amazon_
In reply to: Seller_nVqZhJnOPF5Gu’s post

Hi @Seller_nVqZhJnOPF5Gu,

Thanks for posting on the Forums!

Have you filed a SAFE-T claim regarding the order 404-7331702-1763506 ?

Regards,

Noor

03
user profile
Noor_Amazon_
In reply to: Seller_nVqZhJnOPF5Gu’s post

Hi @Seller_nVqZhJnOPF5Gu,

Thanks for posting on the Forums!

Have you filed a SAFE-T claim regarding the order 404-7331702-1763506 ?

Regards,

Noor

03
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