Set up account holiday settings over the festive season

If you’re taking time off over the festive season, or planning to work on public holidays, we recommend these simple steps to protect your Fulfilled by Merchant order performance metrics.

Set up holiday mode

Set your account to holiday mode to avoid missing orders that could affect your performance. This setting temporarily removes your Fulfilled by Merchant listings from Amazon product detail pages and search results.

To set up holiday mode, go to the Shop status and holiday settings page.

For more information, go to Listing status for holidays and other absences.

Manage your holiday settings

If you plan to send Fulfilled by Merchant orders on public holidays, go to the Holidays widget in Seller Central to override predefined holidays and change them to an “operating day”.

To override a public holiday, go to the Holidays page.

For more information, including how to revert operating days to holidays, go to Manage holiday settings.

Contact Account Health Support during the festive season

Account Health Support is a dedicated support channel for professional sellers who have any questions about their Account Health.

Account Health Support will be closed on January 1, 2024, and will resume operations on January 2, 2024.

For more information, go to the Account Health Support FAQ.