Hello @Seller_zDHE0FVCnwHbb

Seller_zDHE0FVCnwHbb

I almost always use the Amazon tracking numbers but somehow they sent me a warning that my accurate tracking rate is down to 85%

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I understand that you have recently had some tracking information come back as invalid. Thank you for providing these details to our team. At this point, have you pulled the report for your valid tracking rate? This report should detail the orders that you experienced issues on. Have you investigated these orders and the tracking details attached? Did you verify that it reflects accurate tracking information?

If our system is unable to pull the tracking information or if it has been entered incorrectly, it will reflect as invalid on the report. In terms of the metric itself, the impact that each order has will depend on the amount of non-exempted shipments that you have versus what comes back with invalid tracking.

The valid tracking rate reflects a rolling window of 30 days. So, each order that reflects as invalid tracking will impact the metric for 30 days before dropping off. In terms of your account health, are you seeing any kind of banner indicating that your account is at risk due to the valid tracking? If so, does the banner include an appeal button? If it does, then our team is requesting additional information from you regarding the metric being off target.

Seller_zDHE0FVCnwHbb

cant find a way to contact support

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I also understand you are experiencing issues in contacting our team. Have you attempted the following troubleshooting steps?

• Clear cookies and caches
• Disable any running scripts.
• Logout from all Amazon account Sellers and buyers.
• Restart the browser.
• Try calling from a different browser.
• Try using incognito mode of browser for calling
• Check for internet connectivity issue and if possible use a different service provider.

I have gone ahead and forwarded your information to our team for outreach. Please ensure that your contact information has been updated so that they may reach you. If you have any additional questions or updates for your situation, continue to refer here for support.

Best,

Atlas