Amazon Account Deactivation Seeking Solutions
My Amazon seller account was deactivated under section 3. Amazon alleges that a shipment, previously reported as lost in the distribution center, was subsequently located 2-3 months later. However, instead of containing the intended items, it purportedly contained expired candy. Despite my continuous requests for evidence or proof from Amazon, as this order was directly shipped from my supplier, I have received no response. Attempts to open support tickets have been ignored, and calls to account health have yielded no resolution. Despite numerous appeals, Amazon continues to deny reinstatement, despite my submission of all required documentation, including invoices, proof of delivery, and a detailed plan of action to prevent recurrence.
I have hired a lawyer to help me get my account reactivated, and even with my lawyers new plan of action and escalation letter I have had 0 success.
The lack of communication from Amazon is immensely frustrating, given the significant investment of time and money I have made in building my store. My legitimate invoices from a trusted supplier, previously accepted for ungating items and reimbursement, are suddenly deemed unverifiable. This situation has caused extreme frustration and depression, as my entire livelihood is at stake with no recourse from Amazon.
I am seeking advice on how to proceed. Any suggestions or recommendations would be greatly appreciated.
Amazon suspension message:
Your Amazon Seller account was deactivated in accordance with Section 3 of Amazon's Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you, but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why did this happen?
Our fulfillment centers confirmed the presence of unsuitable inventory in one or more of your expected shipments. Instead of the items originally expected on your shipping plan, Amazon received expired candy. This constitutes a violation of sections F-3.1 & F-3.2 of the Fulfillment by Amazon Service Terms in the Business Solutions Agreement
0 replies
Seller_kIukTwdhvntAp
This is not going to be easy to fix.
" this order was directly shipped from my supplier,"
I understand why people choose to do this but mistakes can be made at all levels.
Since you say 'supplier' I am guessing it is not the manufacturer of the products. If you are using one of those 'all purpose' wholesalers that have hundreds upon hundreds of brands and thousands of products on the shelf you really lose all control once you order from them.
You don't indicate what was supposed to be in the shipment. Does your supplier ALSO sell and ship candy?
If they do, they could have shipped the wrong product and cost you your account.
What is indicated by the weight and dimensions of the shipping box that they shipped to Amazon? Could it be your items or not?
Atlas_Amazon
Hello @Seller_MXeElh8SudfEN
Thank you for the information provided regarding the issues you have been encountering recently. I understand it has been issue having to do with a shipment that was sent to the fulfillment center.
From the details of the thread provided, our team has been unable to reverse the decision because it is possible that the incorrect product was provided. I understand you have attempted to explain this information to our team, would you be able to supply a copy of the most recent notification provided in response?
Any other details or information you have should be provided on this thread for support.
Best,
Atlas
