FEEDBACK RATING
Although the order was delivered to the customer on time, they left negative feedback without waiting for the estimated delivery date.
If you review our store's performance, you will see that our orders are consistently delivered on time.
Such negative feedback affects both our ODR and Feedback Rating unfairly.We kindly request your support in addressing this matter.
Thank you for your understanding and assistance.
Best regards
CASE ID:17705582031
701-0754667-0857007
@Ricardo_Amazon @Lucre_Amzn @Sunnie_Amazon @Jurgen_Amazon @Ka_Amazon @Christine_Amazon @Josh_Amazon @JiAlex_Amazon
FEEDBACK RATING
Although the order was delivered to the customer on time, they left negative feedback without waiting for the estimated delivery date.
If you review our store's performance, you will see that our orders are consistently delivered on time.
Such negative feedback affects both our ODR and Feedback Rating unfairly.We kindly request your support in addressing this matter.
Thank you for your understanding and assistance.
Best regards
CASE ID:17705582031
701-0754667-0857007
@Ricardo_Amazon @Lucre_Amzn @Sunnie_Amazon @Jurgen_Amazon @Ka_Amazon @Christine_Amazon @Josh_Amazon @JiAlex_Amazon
0 replies
Seller_VhylRXHzM7jMH
The product requested by our customer was unfortunately out of stock, so a full refund was issued and a notification message was sent to inform them.
Despite this, the customer stated they did not receive the package and left negative feedback.
This situation is negatively impacting our account health. Customer satisfaction is our top priority, and we are always striving to provide the best possible service.
We kindly ask for your support regarding this matter.
Best regards
Case ID:17705602951
702-4338566-5219426
@Ricardo_Amazon @Lucre_Amzn @Sunnie_Amazon @Jurgen_Amazon @Ka_Amazon @Christine_Amazon @Josh_Amazon @JiAlex_Amazon@Nano_Amazon
Seller_VhylRXHzM7jMH
Customer satisfaction is extremely important to us. Whenever our customers contact us, we make every effort to resolve their issues promptly and effectively.
In this case, the customer received a damaged item but unfortunately left negative feedback without contacting us or initiating a return process.
While we would have been happy to assist and resolve the issue, we were not given the opportunity to do so.
This feedback negatively affects our account health, despite our dedication to providing quality service. We kindly request your support in reviewing and addressing this matter.
Best regards
702-1705530-2629839
Case ID:17705582061
@Ricardo_Amazon @Lucre_Amzn @Sunnie_Amazon @Jurgen_Amazon @Ka_Amazon @Christine_Amazon @Josh_Amazon @JiAlex_Amazon @Nano_Amazon
Seller_VhylRXHzM7jMH
Hello,
The customer received an incorrect item and reached out to us regarding the issue.
While we were actively working with them to resolve the problem, the customer left negative feedback.
A full refund has already been issued.
This situation is negatively impacting both us and our store performance. We kindly ask for your support in this matter.
Best regards
701-8283596-1389026
Case ID:17705529801
@Ricardo_Amazon @Lucre_Amzn @Sunnie_Amazon @Jurgen_Amazon @Ka_Amazon @Christine_Amazon @Josh_Amazon @JiAlex_Amazon @Nano_Amazon
Seller_bULgXZM9wNIWB
Dear Amazon Seller Support,
I am writing to formally request a review and removal of the negative feedback left for Order ID: 702-0251567-0329818.
The buyer claimed non-delivery, but according to the tracking number MYVM2H1K9Q, the package was delivered on 03.25.2025 by CanadaPost, and we have confirmation from the carrier.
This feedback is misleading and damaging to our account health despite our fulfillment responsibilities being met.
We kindly ask that you review the feedback under Amazon's guidelines, as this appears to be a case of an unfair buyer complaint that should not impact seller performance.
Thank you for your understanding and support. @Ricardo_Amazon
Christine_Amazon
Hi @Seller_VhylRXHzM7jMH
Christine here from Amazon Forums.
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Christine_Amazon
Hello @Seller_VhylRXHzM7jMH
The team in charge has created a series of case to work on each order individually.
Please follow up in the cases below:
- Case ID: 17749345351 - Order ID: 701-0754667-0857007
- Case ID: 17749103621 - Order ID: 702-4338566-5219426
- Case ID: 17749765361 - Order ID: 702-1705530-2629839
- Case ID: 17749297271 - Order ID: 701-8283596-1389026
If you have any additional concern regarding this topic, please follow up with them.
Christine.
