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Seller_FsL2gir417KiP

Two Step authentic

HI, I use two step authentication. I have recently changed my phone number as I have no access to my old number, I cannot get my number changed to receive the code to my new number. Anyone know off a way around this?

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Seller_FsL2gir417KiP

Two Step authentic

HI, I use two step authentication. I have recently changed my phone number as I have no access to my old number, I cannot get my number changed to receive the code to my new number. Anyone know off a way around this?

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Seller_xUKHc5xSYJmI4
In reply to: Seller_FsL2gir417KiP’s post

I understand you cannot get the OTP code because you have changed your number. Have you tried contacting Amazon seller support {Moderator Edit (Jessica) phone number removed} or www.amazon.co.uk/contactus

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Jessica_Amazon_
In reply to: Seller_FsL2gir417KiP’s post

Hi,

Thanks for your post.

In order to have your 2 step verification reset you will need to access the following page and login when you open the link in step 1: Recover Your Account after Two-Step Verification Fails

For security purposes it is not possible for anyone in Seller Support or Customer Services to reset the information on your account without following the process of uploading the requested information.
When you provide the requested information the team will review your account and you will receive an update within 1-2 days.

Thanks,
Jessica

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Seller_FsL2gir417KiP

Two Step authentic

HI, I use two step authentication. I have recently changed my phone number as I have no access to my old number, I cannot get my number changed to receive the code to my new number. Anyone know off a way around this?

57 views
2 replies
00
Reply
user profile
Seller_FsL2gir417KiP

Two Step authentic

HI, I use two step authentication. I have recently changed my phone number as I have no access to my old number, I cannot get my number changed to receive the code to my new number. Anyone know off a way around this?

00
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2 replies
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Two Step authentic

by Seller_FsL2gir417KiP

HI, I use two step authentication. I have recently changed my phone number as I have no access to my old number, I cannot get my number changed to receive the code to my new number. Anyone know off a way around this?

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Seller_xUKHc5xSYJmI4
In reply to: Seller_FsL2gir417KiP’s post

I understand you cannot get the OTP code because you have changed your number. Have you tried contacting Amazon seller support {Moderator Edit (Jessica) phone number removed} or www.amazon.co.uk/contactus

00
user profile
Jessica_Amazon_
In reply to: Seller_FsL2gir417KiP’s post

Hi,

Thanks for your post.

In order to have your 2 step verification reset you will need to access the following page and login when you open the link in step 1: Recover Your Account after Two-Step Verification Fails

For security purposes it is not possible for anyone in Seller Support or Customer Services to reset the information on your account without following the process of uploading the requested information.
When you provide the requested information the team will review your account and you will receive an update within 1-2 days.

Thanks,
Jessica

00
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user profile
Seller_xUKHc5xSYJmI4
In reply to: Seller_FsL2gir417KiP’s post

I understand you cannot get the OTP code because you have changed your number. Have you tried contacting Amazon seller support {Moderator Edit (Jessica) phone number removed} or www.amazon.co.uk/contactus

00
user profile
Seller_xUKHc5xSYJmI4
In reply to: Seller_FsL2gir417KiP’s post

I understand you cannot get the OTP code because you have changed your number. Have you tried contacting Amazon seller support {Moderator Edit (Jessica) phone number removed} or www.amazon.co.uk/contactus

00
Reply
user profile
Jessica_Amazon_
In reply to: Seller_FsL2gir417KiP’s post

Hi,

Thanks for your post.

In order to have your 2 step verification reset you will need to access the following page and login when you open the link in step 1: Recover Your Account after Two-Step Verification Fails

For security purposes it is not possible for anyone in Seller Support or Customer Services to reset the information on your account without following the process of uploading the requested information.
When you provide the requested information the team will review your account and you will receive an update within 1-2 days.

Thanks,
Jessica

00
user profile
Jessica_Amazon_
In reply to: Seller_FsL2gir417KiP’s post

Hi,

Thanks for your post.

In order to have your 2 step verification reset you will need to access the following page and login when you open the link in step 1: Recover Your Account after Two-Step Verification Fails

For security purposes it is not possible for anyone in Seller Support or Customer Services to reset the information on your account without following the process of uploading the requested information.
When you provide the requested information the team will review your account and you will receive an update within 1-2 days.

Thanks,
Jessica

00
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