I would like to provide a detailed explanation regarding the issue I am facing with the Seller Reimbursement Portal and why I am requesting a manual review and intervention by the internal team due to the significant financial impact this is having on my business.

Amazon has recently introduced the Seller Reimbursement Portal, where sellers are required to upload the sourcing cost (Cost of Goods Sold) for products listed in their account. This sourcing cost is used by Amazon to calculate reimbursements when inventory is lost or damaged by the fulfillment center before the units go live on the seller’s account.

I attempted to update the sourcing cost for the two ASINs.

I uploaded valid manufacturer invoices which clearly show the actual cost of the products. However, the reimbursement portal denied my cost update request. As per the current policy, I have now exceeded the number of cost update attempts and must wait 30 days before resubmitting.

The issue is that 80 units of ASIN B0C5JSTHZH were lost by the Amazon warehouse team. The actual cost per unit is $25, as supported by the attached verifiable invoice from my manufacturer. However, Amazon has reimbursed me at $14.60 per unit, which was the system’s default value before I attempted to update it. This has resulted in a loss of $840 (80 x [$25 - $14.60]), for no fault of my own.

I then opened a case requesting manual re-evaluation of the reimbursement at the correct cost, but I was informed that no further adjustment could be made. I believe this is unfair and places the financial burden of a warehouse error on me as a seller, despite my full compliance with Amazon's policies and procedures.

Additionally, I am very concerned about a current shipment of 504 units, which is en route to Amazon's fulfillment center. I attempted to upload the correct invoice for this product as well, but once again the reimbursement portal denied the update. If the warehouse misplaces these units too, I fear I will again be reimbursed at the incorrect and significantly lower automated cost.

To summarize:

I have uploaded valid and verifiable invoices showing my true sourcing cost.

The system denied cost update attempts, and I have exceeded the allowed limit for editing.

80 units were lost, and I have been reimbursed at an incorrect rate, incurring significant financial loss.

There is no manual override or reconsideration offered despite the evidence provided.

A new shipment of 504 units is at risk of being affected by the same issue.

I am requesting the following:

A manual review and correction of the reimbursement for ASIN B0C5JSTHZH based on the invoice showing the correct cost of $25/unit.

Immediate internal escalation of this issue to the Reimbursement and Seller Performance Teams for review.

Reconsideration of my denied cost update requests for all mentioned ASINs.

Assurance that my incoming shipment of 504 units (ASIN: X004NM1Y43) will be protected from similar miscalculations.

Please find the supporting invoices attached again for your reference.

I appreciate your immediate attention to this matter. These types of issues, if not handled properly, can result in substantial losses for sellers who are otherwise in full compliance with Amazon policies.

Case ID: 17707311671