USPS package "Delayed in Transit" after reaching foreign country
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Seller_MhwZcYJ5XhBkW

USPS package "Delayed in Transit" after reaching foreign country

Book sent via USPS, delayed in transit after reaching foreign country. Is there any way to help customer besides sending tracking info (done already)?

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Seller_NbYSGJ8Tehgbv
In reply to: Seller_MhwZcYJ5XhBkW’s post

Unfortunately, no.

You can explain to the customer that USPS transfers service to the local government postage service of that country. Its typically horrendous but that customer can get the tracking ID you provided for them and look up the tracking updates on the postage carrier of that country. It is possible they have updated a couple of things and USPS has not.

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Dominic_Amazon
In reply to: Seller_MhwZcYJ5XhBkW’s post

Hi @Seller_MhwZcYJ5XhBkW,

Dominic from Amazon here, at this point there is nothing you can do as the Seller. The buyer must work with the carrier service.

Best,

Dominic

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