Delay in Amazon Response
How long are we expected to wait for a reply from Amazon?
I submitted a standard request - to list a product manufactured by a third party under my brand - with all the required documentation over 2 weeks ago. It is still showing as “pending a response from Amazon”. In the meantime I am losing sales!
Delay in Amazon Response
How long are we expected to wait for a reply from Amazon?
I submitted a standard request - to list a product manufactured by a third party under my brand - with all the required documentation over 2 weeks ago. It is still showing as “pending a response from Amazon”. In the meantime I am losing sales!
0 replies
Seller_ae51e0CJoHqCX
It's not a delay in response it is now a standard Amazon response can take anything from 2 hours up to never.
If the case is live, you should get regular updates saying they are still working on it (I think we all know these are now just seller support triggers that get them around leaving your case on the shelf)
If your case gets to the transferred status then that pretty much means it has been forwarded to room 101.
Julia_Amzn
Hello @Seller_0D0XOudgdLr8S,
Thank you for reaching out. Could you please share the case ID? I will follow up with the team.
Thank you!
