Amazon are deciding to give away my stock? Returnless Refund of £140+
HI
Last week a customer ordered 3x1 item, a few days later it said:
Refunds total: -£139.47
The item never arrived
I contacted amz and received:
Hello from Amazon Selling Partner Support,
I understand you have contacted us regarding if your order will not be returned.
Kindly note that as per Amazon policy, a refund is a customer credit for all or part of the cost of a bought item. In some cases, we issue customers a "returnless refund". In other words, they are not required to send the item back to the fulfilment centre. This means they are not required to return the item. Some items that are not eligible for return may be eligible for a refund.
In your case, your product will not be returned to the inventory, it was a returnless refund and you will not be reimbursed for it.
Then to my amazement I just received this for a completely different item/ASIN :
Refunds total: -£148.89
Return not expected
Seller central just copy and paste the same reply
I can not afford to give away £300 worth of stock in 1 day
Amazon are deciding to give away my stock? Returnless Refund of £140+
HI
Last week a customer ordered 3x1 item, a few days later it said:
Refunds total: -£139.47
The item never arrived
I contacted amz and received:
Hello from Amazon Selling Partner Support,
I understand you have contacted us regarding if your order will not be returned.
Kindly note that as per Amazon policy, a refund is a customer credit for all or part of the cost of a bought item. In some cases, we issue customers a "returnless refund". In other words, they are not required to send the item back to the fulfilment centre. This means they are not required to return the item. Some items that are not eligible for return may be eligible for a refund.
In your case, your product will not be returned to the inventory, it was a returnless refund and you will not be reimbursed for it.
Then to my amazement I just received this for a completely different item/ASIN :
Refunds total: -£148.89
Return not expected
Seller central just copy and paste the same reply
I can not afford to give away £300 worth of stock in 1 day
14 replies
Seller_mS10UjVYuuGor
What are the items?
If you mention what they are someone may know why they are returnless or whether Amazon have made a mistake and they should be returned.
Seller_d8YGbIjNqwFxn
Certain items cannot be returned to Amazon and the reimbursement policy states that if the items cannot be returned you won't be reimbursed.
Such items such as Shampoo and Underwear are items that are not eligible for a return
If the item is eligible for a return but Amazon tell the customer to keep it then you should be reimbursed within 42 days.
As stated if you can let us know what type of item it is we can advise better.
Seller_ceEVqtuIx04Gw
These are electronic items I have sold for many years, and had lots of normal returns on over the years
Seller_d8YGbIjNqwFxn
I would have thought you should get reimbursed for these within 42 days of the return.
I have the odd FBA item which is a returnless refund and I always get reimbursed for it.
Seller_Nprc5XWvdLYk9
do amazon maybe think it has a battery and have then incorrectly labelled it hazmat/special handling?
Seller_fJSqU58yCey9E
This is one of the reasons i know longer do FBA, this as happened to me on a many occasions , you wait 45 days
, and your told that the items will not be returned and you will not be getting a refund. when i challenged them and explained that all my items need to be returned for a refund
iam told that Amazon have told the customer that they can keep the items as a goodwill gesture, because this makes for a better shopping experience .
i sell cosmetics and i can i say that this was not all the time , and some items did get returned , so it makes no sense . when i wrote to them outlining the number of orders that have been refunded and not returned and can you please explain why this is . i was told that they have given me an explanation and the case is now closed.
they never seem to give there money away only the sellers
Seller_EkGoiphKgUnUI
Sounds like more of the usual Amazon nonsense to me....
Seller_sN9fDVgYcdH27
WITHOUT PREJUDICE
Send Amazon UK a 'Letter Before Action'
They will settle & you will always get your money + costs
Sarah_Amzn
Hello @Seller_ceEVqtuIx04Gw,
I'm Sarah with Amazon.
Could you please share the case ID opened with Seller Support so I can take a look?
Kind regards,
Sarah.
