We recently submitted an appeal for a Product Condition Complaint - Wrong Product, where the customer's reason was "Wrong size sent." Upon investigation, we identified that this issue was caused by an error in the dimensions provided on our product size chart. We have since rectified this issue by updating the size chart to ensure accuracy and prevent future misunderstandings.

ASIN: B07ZXB4P6W

SKU: TA190803-S

In our appeal, we clearly outlined the following:

The root cause of the issue (incorrect dimensions in the size chart).

The corrective action we have taken (updated the size chart and verified its accuracy).

Attachments of the updated size chart as evidence of the changes made.

However, our appeal was rejected, with the feedback stating that we did not provide sufficient information, without any specific indication of what additional details are required.

Could you kindly provide further guidance on the additional information or evidence needed to resolve this complaint? We are committed to maintaining high standards for our listings and ensuring customer satisfaction, and we would greatly appreciate your support in resolving this matter.

Thank you for your time and assistance.