One star feedback for cancellation on a book that already sold.
On January 15, 2023 I sold a book and it was again ordered in November 2024.
I cancelled the order stating my reason was "Out of Stock". The buyer left me a one star feedback. I had checked the reason on the Amazon seller page as to why it was cancelled.
Dougal_Amazon - Can you or someone in seller support please remove this feedback?
Thank you for your consideration.
Donna T.
One star feedback for cancellation on a book that already sold.
On January 15, 2023 I sold a book and it was again ordered in November 2024.
I cancelled the order stating my reason was "Out of Stock". The buyer left me a one star feedback. I had checked the reason on the Amazon seller page as to why it was cancelled.
Dougal_Amazon - Can you or someone in seller support please remove this feedback?
Thank you for your consideration.
Donna T.
5 replies
Seller_nRFmxiQg4EGrw
Sounds like a perfectly reasonable, if unfortunate, feedback.
Customer ordered a book from you, in good faith that you would deliver as promised.
You failed to deliver (reason is unimportant, at least to the customer).
Customer left negative feedback.
I don't see any reason Amazon should remove that feedback.
Sadly, these "ghost listings" happen from time to time. That's why most booksellers will tell you to fully delete any inactive listings, to help prevent this from happening.
Manny_Amazon
Hello @Seller_JvMfshcjhaD8J,
I'm sorry for the inconvenience caused by this negative feedback. You can request removal of the feedback by accessing your Feedback Manager directly in Seller Central. More information can be found in the Request removal of feedback page.
If you have requested removal of feedback and need help or additional review, please share your related case ID.
Regards,
- Manny
Seller_JvMfshcjhaD8J
Today I was editing prices on my inventory and got a message from Amazon that a new listing was created!
I think that explains why "zombie" listings appear even after the original items sold.
Strange.
D
