Seller support not responding to missing inbound inventory
We have a lot of units missing from inbound inventory. We've opened a case almost 2 months ago, seller support asked for tracking numbers and invoices which we've provided then they stopped responding. Its been close to a month now without a reply. I know Amazon recently announced changes to reimbursement for missing inbound units which will take effect soon in march. Are they trying to delay these cases so they can claim were outside the reimbursement window?
Mod assistance for escalation would be greatly appreciated.
CASE ID:
16983673751
@Sarah_Amzn
@Spencer_Amazon
@Ezra_Amazon
@Julia_Amzn
@JiAlex_Amazon
@Angie_Amazon
Seller support not responding to missing inbound inventory
We have a lot of units missing from inbound inventory. We've opened a case almost 2 months ago, seller support asked for tracking numbers and invoices which we've provided then they stopped responding. Its been close to a month now without a reply. I know Amazon recently announced changes to reimbursement for missing inbound units which will take effect soon in march. Are they trying to delay these cases so they can claim were outside the reimbursement window?
Mod assistance for escalation would be greatly appreciated.
CASE ID:
16983673751
@Sarah_Amzn
@Spencer_Amazon
@Ezra_Amazon
@Julia_Amzn
@JiAlex_Amazon
@Angie_Amazon
0 replies
Ezra_Amazon
Hi @Seller_giF6NF5QIFqNk,
I tried looking up the case ID you provided but couldn't access it. Could you double-check the number?
About your missing inbound inventory issue, you'll need to contact Seller Support to get this investigated through these steps here: Reconcile your shipment.
- Find your shipment and click Track shipment.
- In the shipment summary, click the Contents tab
- View discrepancies and request research
Thanks! Ezra
