Update regarding the SFP Delivery Dates for the Easter 2024 / SFP weekend pickups
Dear Sellers,
Below, I'm sharing an update regarding the SFP delivery dates for the Easter 2024.
Thank you for raising this issue. We experienced some delivery disruptions over the recent Easter bank holiday weekend due to a temporary configuration error in our systems. This led to some orders not accounting for the Easter holidays.
This issue has been resolved and the necessary adjustments have been made. Your delivery performance metrics have been adjusted to ensure this issue has not impacted them. Future bank holidays will not face this issue so you can proceed as usual.
We are aware of the ongoing issue with SFP weekend pickups, and we are working to resolve it. I will keep you updated in this thread.
Thank you for all your contributions, call-outs, and data that you have shared.
Best regards,
Julia.
Update regarding the SFP Delivery Dates for the Easter 2024 / SFP weekend pickups
Dear Sellers,
Below, I'm sharing an update regarding the SFP delivery dates for the Easter 2024.
Thank you for raising this issue. We experienced some delivery disruptions over the recent Easter bank holiday weekend due to a temporary configuration error in our systems. This led to some orders not accounting for the Easter holidays.
This issue has been resolved and the necessary adjustments have been made. Your delivery performance metrics have been adjusted to ensure this issue has not impacted them. Future bank holidays will not face this issue so you can proceed as usual.
We are aware of the ongoing issue with SFP weekend pickups, and we are working to resolve it. I will keep you updated in this thread.
Thank you for all your contributions, call-outs, and data that you have shared.
Best regards,
Julia.
87 replies
Seller_IQo80d99W2DzP
@Julia_Amzn
Thank you for this. it is not really your job though to resolve, but appreciated someone at Amazon listens and understands the problem Amazon have caused.
When a Seller tells SS, they should have looked into this weeks ago, and told us they are aware of the issue and it will be resolved, not fob us all off, with generic replies as if we do not know what we are doing.
Seller_BrxDt0UntcYsG
Hi Julia
Can you please clarify moving forward
Does SFP have to ship at weekends or is Monday shipping ok ?
Seller_Nprc5XWvdLYk9
Any updates?
We need to know for staff rotas for this weekend.
secondly.
If the issue is not fixed customers are not offered delivery Monday and as a result it affects our buy-box positioning and our order volume.
Julia_Amzn
Hello Sellers,
Thank you all for your cooperation regarding the SFP weekend pickups issue and for confirming that it has been resolved.
Apologies for the inconvenience caused by this situation.
I appreciate your understanding and patience!
Best regards,
Julia.
Seller_lgSVv1xBHSNv5
@Julia_Amzn Prime caters for Sat - Sun and even in some cases Bank holiday deliveries. When I look at my inventory online it shows Tuesday as the earliest delivery. This was from Thursday after cut off. Something is wrong - I can see FBA items are showing correct delivery estimates but not Prime.
Seller_gtBZn43g19Whn
Hi Julia,
It seems that the situation is now worse.
I am writing this today, Saturday morning 25th, and it is showing delivery as being Thursday 30th. It should be showing as 'Get it tomorrow', Sunday 26th.
The delivery time is now up to 5 days rather than 1 and extremely harmful to sales, when will this be properly fixed?
I can also confirm we are conforming to all SFP metrics, everything is 99%+
Thanks
Julia_Amzn
Hi @Seller_gtBZn43g19Whn,
Thank you for this call out.
Could you please share some ASIN examples so that our partner team can investigate the matter?
Other sellers, if you have encountered similar issues, please share ASIN examples as well.
Thank you for your cooperation!
Julia.
Julia_Amzn
Hi @Seller_lgSVv1xBHSNv5,
Thank you for an update.
How did weekend operations go?
Best,
Julia.
Seller_gtBZn43g19Whn
Hi Julia,
B08BFY6ZFW, B08Z8D8D95
If you look at all of the items on our storefront it shows delivery as Thursday when it should show Wednesday (as Royal Mail arent collecting this bank holiday monday). Seems like everyone on amazon is showing delivery Thursday (that are SFP).
From Tuesday afternoon we have been showing Thursday delivery, a drop of almost 50% in sales over the weekend.
Thanks in advance.
Seller_gtBZn43g19Whn
Hi Julia,
Just to give you an update, it is still showing incorrect.
This Wednesday morning (25/05/2024) it is showing delivery as Friday 27/05/2024 rather than Thursday (Next Day) 30/05/2024.
All metrics are 99%+, prime badge showing, settings correct, just amazon is displaying things wrong.
Thanks
Julia_Amzn
Thank you for the new update, @Seller_gtBZn43g19Whn!
I am forwarding all your information to the partner team.
Best,
Julia.
Julia_Amzn
Hi @Seller_gtBZn43g19Whn,
My colleague from partner team checked your settings and there is no issue with shipping settings from Amazon end.
I will reach out to you in a private message and share details.
Julia.
Seller_dWnjnh5FY7ZpS
Morning Julia.
I must admit I'm still of the opinion something is not right. Whilst it might not be a seller by seller metrics issue I wonder if something else was changed in reference to Royal Mail as the shipping option? The change in sales figures over the time suggests there was a change somewhere that has been detrimental.
Thanks in advance for your help.
Seller_gtBZn43g19Whn
Hi Charlie & Julia,
Again it seems we have the same issue running over the weekend, and now we do not have the prime badge displaying, even though it says 'get it tomorrow'.
It seems that Royal Mails delivery accuracy might not be good enough for Amazon to give us the Prime badge, but why as us sellers are being punished i am not sure. We sell gardening related products, and have had a drop of 30% in sales as our deliveries arent displaying correctly over the weekend.
I am concerned that the uptake in SFP, due to FBA prices increasing, is reducing the appeal of FBA services. Subsequently, this may be a way to ensure FBA is still attractive, by reducing the effectiveness of SFP.
Julia seems to be on this though and investigating the issue, hopefully seeking a resolution ASAP.
Thanks
Seller_yRqzR0ZXUoeEk
Hi @Julia_Amzn,
Having checked our SFP order for today, we can see 0 orders are due to be shipped by today.
There are at least 17 orders placed after 4pm on Friday, all with a ship by date on Monday, despite our collection date and shipping settings set for Sunday pick up and dispatch.
It seems that we're still facing the consequences of this issue and it is impacting our weekend sales.
Please can you assist?
