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Julia_Amzn

Update regarding the SFP Delivery Dates for the Easter 2024 / SFP weekend pickups

Dear Sellers,

Below, I'm sharing an update regarding the SFP delivery dates for the Easter 2024.

Thank you for raising this issue. We experienced some delivery disruptions over the recent Easter bank holiday weekend due to a temporary configuration error in our systems. This led to some orders not accounting for the Easter holidays.

This issue has been resolved and the necessary adjustments have been made. Your delivery performance metrics have been adjusted to ensure this issue has not impacted them. Future bank holidays will not face this issue so you can proceed as usual.

We are aware of the ongoing issue with SFP weekend pickups, and we are working to resolve it. I will keep you updated in this thread.

Thank you for all your contributions, call-outs, and data that you have shared.

Best regards,

Julia.

726 views
87 replies
News and announcements
Tags:News and announcements
172
Reply
user profile
Julia_Amzn

Update regarding the SFP Delivery Dates for the Easter 2024 / SFP weekend pickups

Dear Sellers,

Below, I'm sharing an update regarding the SFP delivery dates for the Easter 2024.

Thank you for raising this issue. We experienced some delivery disruptions over the recent Easter bank holiday weekend due to a temporary configuration error in our systems. This led to some orders not accounting for the Easter holidays.

This issue has been resolved and the necessary adjustments have been made. Your delivery performance metrics have been adjusted to ensure this issue has not impacted them. Future bank holidays will not face this issue so you can proceed as usual.

We are aware of the ongoing issue with SFP weekend pickups, and we are working to resolve it. I will keep you updated in this thread.

Thank you for all your contributions, call-outs, and data that you have shared.

Best regards,

Julia.

News and announcements
Tags:News and announcements
172
726 views
87 replies
Reply
87 replies
user profile
Seller_IQo80d99W2DzP
In reply to: Julia_Amzn’s post

@Julia_Amzn

Thank you for this. it is not really your job though to resolve, but appreciated someone at Amazon listens and understands the problem Amazon have caused.

When a Seller tells SS, they should have looked into this weeks ago, and told us they are aware of the issue and it will be resolved, not fob us all off, with generic replies as if we do not know what we are doing.

60
user profile
Seller_D7Kd93QjRlBtQ
In reply to: Julia_Amzn’s post

Shame I was enjoying the weekends off!

50
user profile
Seller_BrxDt0UntcYsG
In reply to: Julia_Amzn’s post

Hi Julia

Can you please clarify moving forward

Does SFP have to ship at weekends or is Monday shipping ok ?

20
user profile
Seller_Nprc5XWvdLYk9
In reply to: Julia_Amzn’s post

Any updates?

We need to know for staff rotas for this weekend.

secondly.

If the issue is not fixed customers are not offered delivery Monday and as a result it affects our buy-box positioning and our order volume.

30
user profile
Julia_Amzn
In reply to: Julia_Amzn’s post

Hello Sellers,

Thank you all for your cooperation regarding the SFP weekend pickups issue and for confirming that it has been resolved.

Apologies for the inconvenience caused by this situation.

I appreciate your understanding and patience!

Best regards,

Julia.

01
user profile
Seller_dWnjnh5FY7ZpS
In reply to: Julia_Amzn’s post

I would like to know if other seller's sales are now back to "normal". I am a somewhat of the opinion something is still not right since the error was seen.

00
user profile
Julia_Amzn
In reply to: Seller_dWnjnh5FY7ZpS’s post

Hi @Seller_dWnjnh5FY7ZpS,

Can you share more details/screenshots regarding the issue you are facing?

Thanks,

Julia.

01
user profile
Seller_dWnjnh5FY7ZpS
In reply to: Julia_Amzn’s post

I've checked and my Prime listings show next delivery as Thursday, not Wednesday....

01
user profile
Julia_Amzn
In reply to: Seller_dWnjnh5FY7ZpS’s post

Thank you for your response @Seller_dWnjnh5FY7ZpS.

I'm checking this with partner teams and I will get back to you once I have an update.

Best,

Julia.

11
user profile
Julia_Amzn
In reply to: Seller_dWnjnh5FY7ZpS’s post

Hi @Seller_dWnjnh5FY7ZpS,

The partner team has verified your account, and there is no technical issue.

Transit times can vary based on the seller's and customer's locations. In your settings, we can see a mix of 1-day and 2-day delivery promises, so there doesn't seem to be any issue.

Please let me know if this addresses your concern.

Best,

Julia.

01
user profile
Seller_lgSVv1xBHSNv5
In reply to: Julia_Amzn’s post

@Julia_Amzn My prime badge is now missing, it says prime in small letters. Prime inventory is showing Tuesday as the earliest delivery! Prime orders should be showing Saturday to customers. The same issue as before.

20
user profile
Seller_yRqzR0ZXUoeEk
In reply to: Julia_Amzn’s post

Hi @Julia_Amzn,

Having checked our SFP order for today, we can see 0 orders are due to be shipped by today.

There are at least 17 orders placed after 4pm on Friday, all with a ship by date on Monday, despite our collection date and shipping settings set for Sunday pick up and dispatch.

It seems that we're still facing the consequences of this issue and it is impacting our weekend sales.

Please can you assist?

00
Follow this discussion to be notified of new activity
user profile
Julia_Amzn

Update regarding the SFP Delivery Dates for the Easter 2024 / SFP weekend pickups

Dear Sellers,

Below, I'm sharing an update regarding the SFP delivery dates for the Easter 2024.

Thank you for raising this issue. We experienced some delivery disruptions over the recent Easter bank holiday weekend due to a temporary configuration error in our systems. This led to some orders not accounting for the Easter holidays.

This issue has been resolved and the necessary adjustments have been made. Your delivery performance metrics have been adjusted to ensure this issue has not impacted them. Future bank holidays will not face this issue so you can proceed as usual.

We are aware of the ongoing issue with SFP weekend pickups, and we are working to resolve it. I will keep you updated in this thread.

Thank you for all your contributions, call-outs, and data that you have shared.

Best regards,

Julia.

726 views
87 replies
News and announcements
Tags:News and announcements
172
Reply
user profile
Julia_Amzn

Update regarding the SFP Delivery Dates for the Easter 2024 / SFP weekend pickups

Dear Sellers,

Below, I'm sharing an update regarding the SFP delivery dates for the Easter 2024.

Thank you for raising this issue. We experienced some delivery disruptions over the recent Easter bank holiday weekend due to a temporary configuration error in our systems. This led to some orders not accounting for the Easter holidays.

This issue has been resolved and the necessary adjustments have been made. Your delivery performance metrics have been adjusted to ensure this issue has not impacted them. Future bank holidays will not face this issue so you can proceed as usual.

We are aware of the ongoing issue with SFP weekend pickups, and we are working to resolve it. I will keep you updated in this thread.

Thank you for all your contributions, call-outs, and data that you have shared.

Best regards,

Julia.

News and announcements
Tags:News and announcements
172
726 views
87 replies
Reply
user profile

Update regarding the SFP Delivery Dates for the Easter 2024 / SFP weekend pickups

by Julia_Amzn

Dear Sellers,

Below, I'm sharing an update regarding the SFP delivery dates for the Easter 2024.

Thank you for raising this issue. We experienced some delivery disruptions over the recent Easter bank holiday weekend due to a temporary configuration error in our systems. This led to some orders not accounting for the Easter holidays.

This issue has been resolved and the necessary adjustments have been made. Your delivery performance metrics have been adjusted to ensure this issue has not impacted them. Future bank holidays will not face this issue so you can proceed as usual.

We are aware of the ongoing issue with SFP weekend pickups, and we are working to resolve it. I will keep you updated in this thread.

Thank you for all your contributions, call-outs, and data that you have shared.

Best regards,

Julia.

News and announcements
Tags:News and announcements
172
726 views
87 replies
Reply
87 replies
87 replies
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user profile
Seller_IQo80d99W2DzP
In reply to: Julia_Amzn’s post

@Julia_Amzn

Thank you for this. it is not really your job though to resolve, but appreciated someone at Amazon listens and understands the problem Amazon have caused.

When a Seller tells SS, they should have looked into this weeks ago, and told us they are aware of the issue and it will be resolved, not fob us all off, with generic replies as if we do not know what we are doing.

60
user profile
Seller_D7Kd93QjRlBtQ
In reply to: Julia_Amzn’s post

Shame I was enjoying the weekends off!

50
user profile
Seller_BrxDt0UntcYsG
In reply to: Julia_Amzn’s post

Hi Julia

Can you please clarify moving forward

Does SFP have to ship at weekends or is Monday shipping ok ?

20
user profile
Seller_Nprc5XWvdLYk9
In reply to: Julia_Amzn’s post

Any updates?

We need to know for staff rotas for this weekend.

secondly.

If the issue is not fixed customers are not offered delivery Monday and as a result it affects our buy-box positioning and our order volume.

30
user profile
Julia_Amzn
In reply to: Julia_Amzn’s post

Hello Sellers,

Thank you all for your cooperation regarding the SFP weekend pickups issue and for confirming that it has been resolved.

Apologies for the inconvenience caused by this situation.

I appreciate your understanding and patience!

Best regards,

Julia.

01
user profile
Seller_dWnjnh5FY7ZpS
In reply to: Julia_Amzn’s post

I would like to know if other seller's sales are now back to "normal". I am a somewhat of the opinion something is still not right since the error was seen.

00
user profile
Julia_Amzn
In reply to: Seller_dWnjnh5FY7ZpS’s post

Hi @Seller_dWnjnh5FY7ZpS,

Can you share more details/screenshots regarding the issue you are facing?

Thanks,

Julia.

01
user profile
Seller_dWnjnh5FY7ZpS
In reply to: Julia_Amzn’s post

I've checked and my Prime listings show next delivery as Thursday, not Wednesday....

01
user profile
Julia_Amzn
In reply to: Seller_dWnjnh5FY7ZpS’s post

Thank you for your response @Seller_dWnjnh5FY7ZpS.

I'm checking this with partner teams and I will get back to you once I have an update.

Best,

Julia.

11
user profile
Julia_Amzn
In reply to: Seller_dWnjnh5FY7ZpS’s post

Hi @Seller_dWnjnh5FY7ZpS,

The partner team has verified your account, and there is no technical issue.

Transit times can vary based on the seller's and customer's locations. In your settings, we can see a mix of 1-day and 2-day delivery promises, so there doesn't seem to be any issue.

Please let me know if this addresses your concern.

Best,

Julia.

01
user profile
Seller_lgSVv1xBHSNv5
In reply to: Julia_Amzn’s post

@Julia_Amzn My prime badge is now missing, it says prime in small letters. Prime inventory is showing Tuesday as the earliest delivery! Prime orders should be showing Saturday to customers. The same issue as before.

20
user profile
Seller_yRqzR0ZXUoeEk
In reply to: Julia_Amzn’s post

Hi @Julia_Amzn,

Having checked our SFP order for today, we can see 0 orders are due to be shipped by today.

There are at least 17 orders placed after 4pm on Friday, all with a ship by date on Monday, despite our collection date and shipping settings set for Sunday pick up and dispatch.

It seems that we're still facing the consequences of this issue and it is impacting our weekend sales.

Please can you assist?

00
Follow this discussion to be notified of new activity
user profile
Seller_IQo80d99W2DzP
In reply to: Julia_Amzn’s post

@Julia_Amzn

Thank you for this. it is not really your job though to resolve, but appreciated someone at Amazon listens and understands the problem Amazon have caused.

When a Seller tells SS, they should have looked into this weeks ago, and told us they are aware of the issue and it will be resolved, not fob us all off, with generic replies as if we do not know what we are doing.

60
user profile
Seller_IQo80d99W2DzP
In reply to: Julia_Amzn’s post

@Julia_Amzn

Thank you for this. it is not really your job though to resolve, but appreciated someone at Amazon listens and understands the problem Amazon have caused.

When a Seller tells SS, they should have looked into this weeks ago, and told us they are aware of the issue and it will be resolved, not fob us all off, with generic replies as if we do not know what we are doing.

60
Reply
user profile
Seller_D7Kd93QjRlBtQ
In reply to: Julia_Amzn’s post

Shame I was enjoying the weekends off!

50
user profile
Seller_D7Kd93QjRlBtQ
In reply to: Julia_Amzn’s post

Shame I was enjoying the weekends off!

50
Reply
user profile
Seller_BrxDt0UntcYsG
In reply to: Julia_Amzn’s post

Hi Julia

Can you please clarify moving forward

Does SFP have to ship at weekends or is Monday shipping ok ?

20
user profile
Seller_BrxDt0UntcYsG
In reply to: Julia_Amzn’s post

Hi Julia

Can you please clarify moving forward

Does SFP have to ship at weekends or is Monday shipping ok ?

20
Reply
user profile
Seller_Nprc5XWvdLYk9
In reply to: Julia_Amzn’s post

Any updates?

We need to know for staff rotas for this weekend.

secondly.

If the issue is not fixed customers are not offered delivery Monday and as a result it affects our buy-box positioning and our order volume.

30
user profile
Seller_Nprc5XWvdLYk9
In reply to: Julia_Amzn’s post

Any updates?

We need to know for staff rotas for this weekend.

secondly.

If the issue is not fixed customers are not offered delivery Monday and as a result it affects our buy-box positioning and our order volume.

30
Reply
user profile
Julia_Amzn
In reply to: Julia_Amzn’s post

Hello Sellers,

Thank you all for your cooperation regarding the SFP weekend pickups issue and for confirming that it has been resolved.

Apologies for the inconvenience caused by this situation.

I appreciate your understanding and patience!

Best regards,

Julia.

01
user profile
Julia_Amzn
In reply to: Julia_Amzn’s post

Hello Sellers,

Thank you all for your cooperation regarding the SFP weekend pickups issue and for confirming that it has been resolved.

Apologies for the inconvenience caused by this situation.

I appreciate your understanding and patience!

Best regards,

Julia.

01
Reply
user profile
Seller_dWnjnh5FY7ZpS
In reply to: Julia_Amzn’s post

I would like to know if other seller's sales are now back to "normal". I am a somewhat of the opinion something is still not right since the error was seen.

00
user profile
Seller_dWnjnh5FY7ZpS
In reply to: Julia_Amzn’s post

I would like to know if other seller's sales are now back to "normal". I am a somewhat of the opinion something is still not right since the error was seen.

00
Reply
user profile
Julia_Amzn
In reply to: Seller_dWnjnh5FY7ZpS’s post

Hi @Seller_dWnjnh5FY7ZpS,

Can you share more details/screenshots regarding the issue you are facing?

Thanks,

Julia.

01
user profile
Julia_Amzn
In reply to: Seller_dWnjnh5FY7ZpS’s post

Hi @Seller_dWnjnh5FY7ZpS,

Can you share more details/screenshots regarding the issue you are facing?

Thanks,

Julia.

01
Reply
user profile
Seller_dWnjnh5FY7ZpS
In reply to: Julia_Amzn’s post

I've checked and my Prime listings show next delivery as Thursday, not Wednesday....

01
user profile
Seller_dWnjnh5FY7ZpS
In reply to: Julia_Amzn’s post

I've checked and my Prime listings show next delivery as Thursday, not Wednesday....

01
Reply
user profile
Julia_Amzn
In reply to: Seller_dWnjnh5FY7ZpS’s post

Thank you for your response @Seller_dWnjnh5FY7ZpS.

I'm checking this with partner teams and I will get back to you once I have an update.

Best,

Julia.

11
user profile
Julia_Amzn
In reply to: Seller_dWnjnh5FY7ZpS’s post

Thank you for your response @Seller_dWnjnh5FY7ZpS.

I'm checking this with partner teams and I will get back to you once I have an update.

Best,

Julia.

11
Reply
user profile
Julia_Amzn
In reply to: Seller_dWnjnh5FY7ZpS’s post

Hi @Seller_dWnjnh5FY7ZpS,

The partner team has verified your account, and there is no technical issue.

Transit times can vary based on the seller's and customer's locations. In your settings, we can see a mix of 1-day and 2-day delivery promises, so there doesn't seem to be any issue.

Please let me know if this addresses your concern.

Best,

Julia.

01
user profile
Julia_Amzn
In reply to: Seller_dWnjnh5FY7ZpS’s post

Hi @Seller_dWnjnh5FY7ZpS,

The partner team has verified your account, and there is no technical issue.

Transit times can vary based on the seller's and customer's locations. In your settings, we can see a mix of 1-day and 2-day delivery promises, so there doesn't seem to be any issue.

Please let me know if this addresses your concern.

Best,

Julia.

01
Reply
user profile
Seller_lgSVv1xBHSNv5
In reply to: Julia_Amzn’s post

@Julia_Amzn My prime badge is now missing, it says prime in small letters. Prime inventory is showing Tuesday as the earliest delivery! Prime orders should be showing Saturday to customers. The same issue as before.

20
user profile
Seller_lgSVv1xBHSNv5
In reply to: Julia_Amzn’s post

@Julia_Amzn My prime badge is now missing, it says prime in small letters. Prime inventory is showing Tuesday as the earliest delivery! Prime orders should be showing Saturday to customers. The same issue as before.

20
Reply
user profile
Seller_yRqzR0ZXUoeEk
In reply to: Julia_Amzn’s post

Hi @Julia_Amzn,

Having checked our SFP order for today, we can see 0 orders are due to be shipped by today.

There are at least 17 orders placed after 4pm on Friday, all with a ship by date on Monday, despite our collection date and shipping settings set for Sunday pick up and dispatch.

It seems that we're still facing the consequences of this issue and it is impacting our weekend sales.

Please can you assist?

00
user profile
Seller_yRqzR0ZXUoeEk
In reply to: Julia_Amzn’s post

Hi @Julia_Amzn,

Having checked our SFP order for today, we can see 0 orders are due to be shipped by today.

There are at least 17 orders placed after 4pm on Friday, all with a ship by date on Monday, despite our collection date and shipping settings set for Sunday pick up and dispatch.

It seems that we're still facing the consequences of this issue and it is impacting our weekend sales.

Please can you assist?

00
Reply
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