a-z claim - tracked and signed granted to customer order 249.99
hi anybody can help me how i can deal with this as i had customer who had sign the parcel with different name and won a to z case saying name does not match which is on order but eh address is same as when is amazon gonna learn they are other people in the house as well we send email to royal mail they send us letter cleasrly saying item deliver to the buyer address and we appeal and getting same rejection saying not enough proof we contact Amazon UK Managing Director, John Boumphrey no reply and we send many appeal they just want to ignore you and let you talke loss even they many solid proof any body who can help me @Sarah_Amzn i know you are online but you also ignoring this as well
a-z claim - tracked and signed granted to customer order 249.99
hi anybody can help me how i can deal with this as i had customer who had sign the parcel with different name and won a to z case saying name does not match which is on order but eh address is same as when is amazon gonna learn they are other people in the house as well we send email to royal mail they send us letter cleasrly saying item deliver to the buyer address and we appeal and getting same rejection saying not enough proof we contact Amazon UK Managing Director, John Boumphrey no reply and we send many appeal they just want to ignore you and let you talke loss even they many solid proof any body who can help me @Sarah_Amzn i know you are online but you also ignoring this as well
53 replies
Seller_ZVAz3d5lZuGid
Hopefully with something of that value you sent it rather more than just 'signed for' ?, and with compensation up to the full value ?
Seller_RlZVPg3d6ZUGP
Does the GPS and door picture match their house?
Seller_zkETYNYu5AkMT
File a criminal fraud complaint against buyer and also mentioned amazon as well in it.
Seller_IQo80d99W2DzP
You can take legal action against Amazon, as long as you have proof of delivery as you state.
Ask RM to check if the name of the person signing has signed for previous parcels.
Since Covid, often the Signature is the Postman/woman.
Have you checked the photo? showing the same house as shown on Google Streetview?
GPS location exactly at the Buyers house, could it be with a neighbour?
If not exact, then prove to RM and ask the to go back, or pay the claim.
Screenshots are best, use as part of any Appeal as well. Include Link to RM Website as well as proof of delivery.
Which service was used?
Was Buy Shipping used?
What type of item, ASIN?
If you have all the proofs, then as you say Amazon are to blame.
Seller_sJUyozDeS1DKy
post.hI thank yiu for the information Sarah has for the information like amazon does not have the information like the letter from royal mail confirming that item did arrive to customer am.just waiting Sarah to use this informationand re appeal against @Sarah_Amzn
Seller_sJUyozDeS1DKy
post I will inform people here what had happened as I been chasing this for 3 months now I would like as many people to commet here so amazon know what is going on thus effect our metal health and business this days we are lucky to make £100 sales
Seller_IQo80d99W2DzP
Unfortunately, Amazon do not care about your health or anything. You are best off accepting that they do not care at all about Sellers, once you accept they hate everyone equally, it makes life easier!
I will say though, generally Amazon are abroad, probably like you, English is not their first language, so you need to make it VERY EASY for them to understand.
Bullet points, short paragraphs, very clear for them. A long paragraph as you have done here, is very hard to understand, and they will give up trying to make sense of it.
Screenshots with a VERY SHORT explanation of each thing. A-Z Claims will also be looking for details of the type of thing I asked.
If not very clear to them, they will accept the Buyers story and reject the A-Z Claim.
Seller_OyGJgWD2N0B7F
in these situations where amazon is clearly in the wrong you can sue amazon however i have been cautious about doing this as Amazon i think is entitled to close your account by their terms of service , this has happened to me also and I am still unsure on how to proceed. I welcome any feedbacks here
Seller_IQo80d99W2DzP
I think that is what Amazon rely on, the fear of having your Seller Account closed. Makes us all fearful, at all times.
Seller_sJUyozDeS1DKy
post.hI how would you explain to amazon as I can appeal again wi4h short right now appeal.is rejected the sign does not match but now we have letter to explain that the item was deliver to buyer her name is also on letter as well
Seller_sJUyozDeS1DKy
hi everybody got email from amazon today this is wht gthey said let hope they see the proof we send in buyer seller message from royal mail to confirm the item was deliver to the correct person and address this is email we got
Thank you for bringing this matter to our attention. My name is Denise, and I am pleased to assist you with your concern.
From the correspondence, I understand that you are having issues with an A-Z claim associated with Order ID. Please allow us to extend our apologies for any inconvenience this may have caused, as we understand how it could have affected you and the flow of your business. It's always our pleasure to do our part in resolving this matter for you.
We would like to inform you that we have forwarded the information to our claims team. They will contact you directly if they need any additional information.
Selling Partner Support is not able to provide any further information on this claim.
@Sarah_Amzn
Seller_aakRkXehmHKf0
been trough all the steps before.... £250 is still a small amount according to the law, u won't be able to do anything with such low money.... Loool if u think Amazon gives a F***, that's your mistake.... my advice save that buyers name for the future, and move on, otherwise ur gonna waste ur time.... I once had a person order 20 units .... then complained that I am selling fakes, he returned another unit which wasn't mine... Amazon gave him full refund and closed my account for a few weeks, until I had to proof all of the Gloves were authentic..... tried taking legal action....guess what.... nothing happened.... funny enough the guy tried to buy again, I cancelled the order....
Seller_9OpvvseA6wqSk
Here is the email address,
managingdirector@amazon.co.uk
Write an appeal in which clearly describe the situation what happened, mention in email that item has been delivered on the given address as per royal mail,
put all details in appeal, order id, ship date, tracking number, delivery date, etc.
and send that appeal on the given email address above, use you main email on which you signed up amazon seller central to send this email
Seller_iGWb1Mzt8ZCnz
Sadly , the best thing to do is swallow it and move on , its not worth the time effort and stress , although its a large amount! I've learnt that what's best for my mental health in the long run is to take the rough with the smooth here
