Suppressed listings - "Color not supplied" even though it IS - Brand Catalogue Approval removed
All of my adidas listings have become suppressed due to Color and Footwear Size attributes required despite the attributes already filled out.
Soon realised product listings are suppressed due to brand authorisation which is incredibly frustrating because this is the only brand I sell and I have successfully acquired brand authorisation (and catalogue approval) previously.
Now, it seems tricker to get the catalogue approval again because they now respond saying that the ASIN already exists on Amazon and to submit an offer against the ASIN - but I can't because I haven't got the brand catalogue authorisation!
This couldn't have come at a worse time for us because we were about to place a new order with our supplier and now we're concerned that we won't get the brand approval back.
Meanwhile, I have found an adidas product not listed on Amazon and applied for Catalogue Approval with this product and waiting for them to get back to me.
Has anyone managed to resolve this? Some people saying it is just a technical glitch.. I hope this is all there is to it..
Please can you help? It's urgent @Spencer_Amazon
Suppressed listings - "Color not supplied" even though it IS - Brand Catalogue Approval removed
All of my adidas listings have become suppressed due to Color and Footwear Size attributes required despite the attributes already filled out.
Soon realised product listings are suppressed due to brand authorisation which is incredibly frustrating because this is the only brand I sell and I have successfully acquired brand authorisation (and catalogue approval) previously.
Now, it seems tricker to get the catalogue approval again because they now respond saying that the ASIN already exists on Amazon and to submit an offer against the ASIN - but I can't because I haven't got the brand catalogue authorisation!
This couldn't have come at a worse time for us because we were about to place a new order with our supplier and now we're concerned that we won't get the brand approval back.
Meanwhile, I have found an adidas product not listed on Amazon and applied for Catalogue Approval with this product and waiting for them to get back to me.
Has anyone managed to resolve this? Some people saying it is just a technical glitch.. I hope this is all there is to it..
Please can you help? It's urgent @Spencer_Amazon
0 replies
Angie_Amazon
Hello @Seller_SmwoX80Fw9rmY,
Thank you for participating in our forums, I'm Angie from UK forum team.
If you want me to have a look into your case, please provide the case ID of your selling application. This can be found under the brand name in the View Selling Applications page.
You can also visit the help page Selling Applications FAQs for further information.
Regards,
Angie 🪴
Seller_SmwoX80Fw9rmY
Hi Angie, thanks for getting back to me. I managed to sort it out
Kind regards,
Sam
