Our Account was charged $979.95 as "Other" with NO Explanation
Hello,
On September 17, 2024, our account was suddenly hit with a charge of $979.95 for "Other". We opened a case which was referred to the "concerned team", but haven't heard anything in the past 7 days. Since we are relatively small sellers, this is a significant amount and we have no idea what this could be for - it must be a mistake. How can Amazon possibly charge such an amount without so much as an explanation?
@Connor_Amazon - I've seen you help some other sellers. Can you help out here?
Case 16035436601
Our Account was charged $979.95 as "Other" with NO Explanation
Hello,
On September 17, 2024, our account was suddenly hit with a charge of $979.95 for "Other". We opened a case which was referred to the "concerned team", but haven't heard anything in the past 7 days. Since we are relatively small sellers, this is a significant amount and we have no idea what this could be for - it must be a mistake. How can Amazon possibly charge such an amount without so much as an explanation?
@Connor_Amazon - I've seen you help some other sellers. Can you help out here?
Case 16035436601
0 replies
Connor_Amazon
Hi @Seller_nDRxfz3u2RdBS
Connor from Amazon here, thanks for reaching out.
I've escalated the case you provided to our partner team to investigate this further. As soon as I hear back from them, I will respond here. You will also receive an update as well, so monitor your inbox for e-mails from support.
-Connor
Seller_9RWmocRL1z265
I am in same bot. for last three cycles. 2749$ then 600$ and 1200$ so far in current cycle and no one is responding
Seller_xUJ56czFPLLBk
GOOLGE - SELLERBOARD
It will breakout the fees in to the real reasons.
Seller_y7K2usRrDUAe8
Where is it "under"? We use FBA, and two culprits that are contributing to the "other fee" are the return service fee and/or pick and pack fees (I think they changed to some other names nowadays).
Seller_1oT4ZOwrSByEE
You using FBA? They create lots of cute fees, FBM is alot cheaper and you have control over your inventory and shipping speed.
Seller_oDXVaydIpi3Hi
Thats the issue. Just like with the fraudulent shipping adjustments (and this might be one of those things). Literally thousands of sellers have complained and all that happens is gaslighting and blaming them for putting the wrong info in. These things need to be handled correctly at the top. Amazons leadership has continually failed sellers through bad policies and inaction. Honestly, the forums section should all but go away because they should have so few issues that sellers shouldn't have to even come here. They should be focusing on other areas of their business
Seller_SbG8C1hkMCX94
I have the same issue except it's been over a month with no response. Mine is over $2,000
Please let us know if you figure out what it is!
Connor_Amazon
Hi @Seller_nDRxfz3u2RdBS
I see that my support team has reached out to you via case 16363231011 with an update about the charges categorized as others.
Please let me know if you have any other questions,
-Connor
