Missing FBA Pallet Shipment
On the 6th March Amazon took delivery of a pallet from us but, after 100+ days, the shipment is still listed as "In Transit"
We've raised several support cases and provided every document requested, including the signed delivery note, but the response is always the same; "we’ve determined that this shipment is not yet eligible for reconciliation".
We're clearly stuck in a loop where Amazon won't investigate until 60 days after a shipment checks-in - but that'll never happen because they haven't checked it in.
We've spoken to several support representatives who have promised to investigate ... then we get another automated email telling us it's "not yet eligible for reconciliation".
Has anyone else managed to resolve a similar situation? - I feel we're just going round in circles now.
Any suggestions gratefully received
Missing FBA Pallet Shipment
On the 6th March Amazon took delivery of a pallet from us but, after 100+ days, the shipment is still listed as "In Transit"
We've raised several support cases and provided every document requested, including the signed delivery note, but the response is always the same; "we’ve determined that this shipment is not yet eligible for reconciliation".
We're clearly stuck in a loop where Amazon won't investigate until 60 days after a shipment checks-in - but that'll never happen because they haven't checked it in.
We've spoken to several support representatives who have promised to investigate ... then we get another automated email telling us it's "not yet eligible for reconciliation".
Has anyone else managed to resolve a similar situation? - I feel we're just going round in circles now.
Any suggestions gratefully received
0 replies
Seller_hvr1I3diqEDvf
Hi,
Did you manage to get fixed by Amazon ? I'm in the same situation and its so frustrating to always get the same answer" "we're unable to continue our investigation because the documentation provided doesn't meet one or more of the requirements for acceptance. "
