Hello Customer Service Team.

We are writing to inquire about our account being suspended due to KYC verification failure. Here are some of the situations.

1. On March 28, our account received a KYC verification notification. We submitted the information on the same day and received a reply show that "your account information is verified".

2. On April 7, because our advertising expenditure exceeded the account credit card payment limit, this caused us to be unable to access the account normally. In order to pay the advertising bill and access the account normally, we changed to a new credit card same day. After changing the new credit card, we can access the store normally.

However, because we changed to a new credit card, The KYC verification was triggered again. During the second KYC verification, we did't submit any information, and the account showed "We will contact you if any new information is required."

3. A few days later. On April 17, we received a "Verification Failed" notification, and our account has been deactivated.

Could you please help us, what information of our's was wrong, causing the verification to fail the second verification?

If there is a problem with the information we submitted, we can resubmit the information, and we can ensure that alll the information is authentic.

We are just a small seller, we know that we must comply with Amazon's policies, but now our account has been deactivated. We have no way to resubmit any information. Please help us reactivate the submission entrance.

We are really anxious, please help us. Thank you very much.

If need any other information, please let us know, we are always here.

Have a good day!