Brand approval application Rejected stating images cannot be computer generated but images submitted as part of my application were taken by my phone
I have submitted Brand Approval application (Case ID 17588344511) and followed each step as stated in the Amazon Guidelines but unfortunately the application got rejected due to the following reason:
"The documents provided are not acceptable for Brand Registry. The images should not be computer generated and must be of the physical product you intend to sell on Amazon. We ask that you submit at least one image of your product or product packaging as part of the application. The submitted pictures will be used solely for the purpose of reviewing your application, and customers will not have access to them. You can use your phone’s camera to capture clear pictures of your product or its packaging. Note that Amazon does not consider a mock-up or digitally altered image of the product or product packaging (e.g., the brand name or logo photo-shopped on the product or packaging) as valid proof of intellectual property ownership."
I have submitted three pictures of my product using my phone camera, clearly showing brand name permanently affixed.
I understand that I would need to reapply for the brand approval but I am seeking assistance to understand what I should do different when uploading pictures of the product?
Brand approval application Rejected stating images cannot be computer generated but images submitted as part of my application were taken by my phone
I have submitted Brand Approval application (Case ID 17588344511) and followed each step as stated in the Amazon Guidelines but unfortunately the application got rejected due to the following reason:
"The documents provided are not acceptable for Brand Registry. The images should not be computer generated and must be of the physical product you intend to sell on Amazon. We ask that you submit at least one image of your product or product packaging as part of the application. The submitted pictures will be used solely for the purpose of reviewing your application, and customers will not have access to them. You can use your phone’s camera to capture clear pictures of your product or its packaging. Note that Amazon does not consider a mock-up or digitally altered image of the product or product packaging (e.g., the brand name or logo photo-shopped on the product or packaging) as valid proof of intellectual property ownership."
I have submitted three pictures of my product using my phone camera, clearly showing brand name permanently affixed.
I understand that I would need to reapply for the brand approval but I am seeking assistance to understand what I should do different when uploading pictures of the product?
0 replies
Dougal_Amazon
Hello @Seller_QU3bbhEFX6UzP,
My name is Dougal from the Community Manager Team and I can assist. There have some recent updates to the Amazon Brand Registry Application Guide in the last few weeks specifically to the image requirements of a brand enrollment application. Please click that link and find section 3.5 Product information - product images that starts on page 6 for more information on the requirements.
Please let me know if you have any additional questions.
Best, Dougal
