Amazon has recently been claiming non receipt of inbound inventory
Very recently I have been having issues with amazon claiming that inventory is not being received on a number of shipments. To date over the last month there have been 6 shipments with a total of 40 asins missing and when I have raised these issues and provided details of purchased inventory they claim stock is not received and close the case.
This inventory is well over £500 in terms of value and the issue is continually happening as I have just had another shipment claiming no inventory being received.
Customer services are absolutely fantastic as usual and I cannot continue sending inventory for it to not be received and then for me to bare the cost of magically vanishing inventory.
An ideas how to stop this from happening and get reimbursed as if this is going to continue 1i cannot afford to continue selling on this platform
Amazon has recently been claiming non receipt of inbound inventory
Very recently I have been having issues with amazon claiming that inventory is not being received on a number of shipments. To date over the last month there have been 6 shipments with a total of 40 asins missing and when I have raised these issues and provided details of purchased inventory they claim stock is not received and close the case.
This inventory is well over £500 in terms of value and the issue is continually happening as I have just had another shipment claiming no inventory being received.
Customer services are absolutely fantastic as usual and I cannot continue sending inventory for it to not be received and then for me to bare the cost of magically vanishing inventory.
An ideas how to stop this from happening and get reimbursed as if this is going to continue 1i cannot afford to continue selling on this platform
0 replies
Sakura_Amazon_
Hello @Seller_q0heDjhLwRdFb,
This is Sakura from Amazon. Welcome to the Seller Forums.
Did you check if your inventory is alerady eligible for investigation?
If yes, you can submit a claim regarding your shipment.
Below, I am attaching the help page when you find the instructions regarding the whole process.
FBA inventory reimbursement policy: Shipment to Amazon claims
Regards,
Sakura
