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Seller_DqKrtnd7EVXuB

Account deactivated due to multiple accounts

Hello,

I attempted to change my account name and in the process accidentally created a second account. The first account being International/USA based and the second being based in the UK. I have been advised I need to reactivate the first account before being able to reactivate the second account (as I intend to operate only from the UK/second account) however, I am not able to provide the information in requires to reactivate the USA account. I still live with my parents so I am unable to provide proof of me paying bills. I can provide other bill types such as, phone bills but this doesn't seem to be an option. There also doesn't seem to be an alternative contact option to discuss this issue which isn't exactly supportive towards a new business. Any help would be greatly appreciated.

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9 replies
Tags:Deactivated, Seller Support
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Seller_DqKrtnd7EVXuB

Account deactivated due to multiple accounts

Hello,

I attempted to change my account name and in the process accidentally created a second account. The first account being International/USA based and the second being based in the UK. I have been advised I need to reactivate the first account before being able to reactivate the second account (as I intend to operate only from the UK/second account) however, I am not able to provide the information in requires to reactivate the USA account. I still live with my parents so I am unable to provide proof of me paying bills. I can provide other bill types such as, phone bills but this doesn't seem to be an option. There also doesn't seem to be an alternative contact option to discuss this issue which isn't exactly supportive towards a new business. Any help would be greatly appreciated.

Tags:Deactivated, Seller Support
00
77 views
9 replies
Reply
0 replies
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Simon_Amazon

Hello @Seller_DqKrtnd7EVXuB,

Here Simon from Amazon, happy to help.

As your query is related to Account Health, I will transfer this case to the team.

I will also attach a couple of Seller University videos that could be useful for you:

-Understanding Multiple Account Policy

-Addressing Multiple Account Policy Violations

Best,

Simon

10
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user profile
Seller_DqKrtnd7EVXuB

Account deactivated due to multiple accounts

Hello,

I attempted to change my account name and in the process accidentally created a second account. The first account being International/USA based and the second being based in the UK. I have been advised I need to reactivate the first account before being able to reactivate the second account (as I intend to operate only from the UK/second account) however, I am not able to provide the information in requires to reactivate the USA account. I still live with my parents so I am unable to provide proof of me paying bills. I can provide other bill types such as, phone bills but this doesn't seem to be an option. There also doesn't seem to be an alternative contact option to discuss this issue which isn't exactly supportive towards a new business. Any help would be greatly appreciated.

77 views
9 replies
Tags:Deactivated, Seller Support
00
Reply
user profile
Seller_DqKrtnd7EVXuB

Account deactivated due to multiple accounts

Hello,

I attempted to change my account name and in the process accidentally created a second account. The first account being International/USA based and the second being based in the UK. I have been advised I need to reactivate the first account before being able to reactivate the second account (as I intend to operate only from the UK/second account) however, I am not able to provide the information in requires to reactivate the USA account. I still live with my parents so I am unable to provide proof of me paying bills. I can provide other bill types such as, phone bills but this doesn't seem to be an option. There also doesn't seem to be an alternative contact option to discuss this issue which isn't exactly supportive towards a new business. Any help would be greatly appreciated.

Tags:Deactivated, Seller Support
00
77 views
9 replies
Reply
user profile

Account deactivated due to multiple accounts

by Seller_DqKrtnd7EVXuB

Hello,

I attempted to change my account name and in the process accidentally created a second account. The first account being International/USA based and the second being based in the UK. I have been advised I need to reactivate the first account before being able to reactivate the second account (as I intend to operate only from the UK/second account) however, I am not able to provide the information in requires to reactivate the USA account. I still live with my parents so I am unable to provide proof of me paying bills. I can provide other bill types such as, phone bills but this doesn't seem to be an option. There also doesn't seem to be an alternative contact option to discuss this issue which isn't exactly supportive towards a new business. Any help would be greatly appreciated.

Tags:Deactivated, Seller Support
00
77 views
9 replies
Reply
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Simon_Amazon

Hello @Seller_DqKrtnd7EVXuB,

Here Simon from Amazon, happy to help.

As your query is related to Account Health, I will transfer this case to the team.

I will also attach a couple of Seller University videos that could be useful for you:

-Understanding Multiple Account Policy

-Addressing Multiple Account Policy Violations

Best,

Simon

10
Follow this discussion to be notified of new activity
user profile
Simon_Amazon

Hello @Seller_DqKrtnd7EVXuB,

Here Simon from Amazon, happy to help.

As your query is related to Account Health, I will transfer this case to the team.

I will also attach a couple of Seller University videos that could be useful for you:

-Understanding Multiple Account Policy

-Addressing Multiple Account Policy Violations

Best,

Simon

10
user profile
Simon_Amazon

Hello @Seller_DqKrtnd7EVXuB,

Here Simon from Amazon, happy to help.

As your query is related to Account Health, I will transfer this case to the team.

I will also attach a couple of Seller University videos that could be useful for you:

-Understanding Multiple Account Policy

-Addressing Multiple Account Policy Violations

Best,

Simon

10
Reply
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