Hello,
I attempted to change my account name and in the process accidentally created a second account. The first account being International/USA based and the second being based in the UK. I have been advised I need to reactivate the first account before being able to reactivate the second account (as I intend to operate only from the UK/second account) however, I am not able to provide the information in requires to reactivate the USA account. I still live with my parents so I am unable to provide proof of me paying bills. I can provide other bill types such as, phone bills but this doesn't seem to be an option. There also doesn't seem to be an alternative contact option to discuss this issue which isn't exactly supportive towards a new business. Any help would be greatly appreciated.
Hello,
I attempted to change my account name and in the process accidentally created a second account. The first account being International/USA based and the second being based in the UK. I have been advised I need to reactivate the first account before being able to reactivate the second account (as I intend to operate only from the UK/second account) however, I am not able to provide the information in requires to reactivate the USA account. I still live with my parents so I am unable to provide proof of me paying bills. I can provide other bill types such as, phone bills but this doesn't seem to be an option. There also doesn't seem to be an alternative contact option to discuss this issue which isn't exactly supportive towards a new business. Any help would be greatly appreciated.
Hello @Seller_DqKrtnd7EVXuB,
Here Simon from Amazon, happy to help.
As your query is related to Account Health, I will transfer this case to the team.
I will also attach a couple of Seller University videos that could be useful for you:
-Understanding Multiple Account Policy
-Addressing Multiple Account Policy Violations
Best,
Simon
Hello,
I attempted to change my account name and in the process accidentally created a second account. The first account being International/USA based and the second being based in the UK. I have been advised I need to reactivate the first account before being able to reactivate the second account (as I intend to operate only from the UK/second account) however, I am not able to provide the information in requires to reactivate the USA account. I still live with my parents so I am unable to provide proof of me paying bills. I can provide other bill types such as, phone bills but this doesn't seem to be an option. There also doesn't seem to be an alternative contact option to discuss this issue which isn't exactly supportive towards a new business. Any help would be greatly appreciated.
Hello,
I attempted to change my account name and in the process accidentally created a second account. The first account being International/USA based and the second being based in the UK. I have been advised I need to reactivate the first account before being able to reactivate the second account (as I intend to operate only from the UK/second account) however, I am not able to provide the information in requires to reactivate the USA account. I still live with my parents so I am unable to provide proof of me paying bills. I can provide other bill types such as, phone bills but this doesn't seem to be an option. There also doesn't seem to be an alternative contact option to discuss this issue which isn't exactly supportive towards a new business. Any help would be greatly appreciated.
Hello,
I attempted to change my account name and in the process accidentally created a second account. The first account being International/USA based and the second being based in the UK. I have been advised I need to reactivate the first account before being able to reactivate the second account (as I intend to operate only from the UK/second account) however, I am not able to provide the information in requires to reactivate the USA account. I still live with my parents so I am unable to provide proof of me paying bills. I can provide other bill types such as, phone bills but this doesn't seem to be an option. There also doesn't seem to be an alternative contact option to discuss this issue which isn't exactly supportive towards a new business. Any help would be greatly appreciated.
Hello @Seller_DqKrtnd7EVXuB,
Here Simon from Amazon, happy to help.
As your query is related to Account Health, I will transfer this case to the team.
I will also attach a couple of Seller University videos that could be useful for you:
-Understanding Multiple Account Policy
-Addressing Multiple Account Policy Violations
Best,
Simon
Hello @Seller_DqKrtnd7EVXuB,
Here Simon from Amazon, happy to help.
As your query is related to Account Health, I will transfer this case to the team.
I will also attach a couple of Seller University videos that could be useful for you:
-Understanding Multiple Account Policy
-Addressing Multiple Account Policy Violations
Best,
Simon
Hello @Seller_DqKrtnd7EVXuB,
Here Simon from Amazon, happy to help.
As your query is related to Account Health, I will transfer this case to the team.
I will also attach a couple of Seller University videos that could be useful for you:
-Understanding Multiple Account Policy
-Addressing Multiple Account Policy Violations
Best,
Simon